Scott Tucker

Experience

• 

  Manulife Financial

  Jan 1990 - May 1994

  Deferred Annuity Clerk
• 

  Cambridge Vineyard

  May 1994 - Nov 1995

  Administrative Assistant

  Reported to the Board of Elders and worked under the supervision and leadership of the Lead Pastor. As a member of the pastoral team, contributed enthusiastically to that team, fully embracing the vision and values of the larger church family. Primary responsibility to provide strategic leadership to church's financial and facility management, and the human resource needs of the staff team.

• 

  Promise Keepers Canada

  Mar 1996 - Jul 1997

  Executive Assistant to the President

  Directly reported to the President/CEO of Promise Keepers Canada.Assisted with and maintained the National Head Office, including coordinating volunteers, Accounts Receivable & Accounts Payable, Payroll for Head office employees, maintaining inventory and supplies.Involvement with National Conference schedules, work along with the Executive Team, assisting the Board of Directors with the planning of events and National Board meetings, executive travel planning as well as personal travel to and assistance with events by participating on the Volunteer Program Team. Show less

• 

  Vancouver South Vineyard

  Jul 1997 - Sept 1998

  Executive Assistant / Office Manager (Contract)

  Reported to the Board of Elders and worked under the supervision and leadership of the Lead Pastor. As a member of the pastoral team, contributed enthusiastically to that team, fully embracing the vision and values of the larger church family. Primary responsibility to provide strategic leadership to church's financial and facility management, and the human resource needs of the staff team.

• 

  Visscher's Travel & Cruise Ltd.

  Sept 1998 - Aug 2010

  Travel Consultant

  Managed travel requirements made for business or holiday travel and provided tourism related services and package tours on behalf of industry suppliers. • Planned and sold transportation, accommodation, insurance and other travel related services.• Met with clients to determine their needs and advise them on appropriate destination, modes of transportation, travel dates, costs and accommodations.• Provided relevant information, brochures and publications to travelers.• Booked transportation, confirmed hotel reservations and collected payment/fees.• Used promotional techniques and prepared promotional materials to sell itinerary tour packages.• Dealt with occurring travel problems, complaints or refunds.• Attended travel seminars and FAM's to remain updated with tourism trends and trends.• Entered data into our software and maintain client files.• Networked with tour operators.• Maintained statistical and financial records.• Met profit and sales targets. Show less

• 

  Insurance Corporation of British Columbia

  May 2000 - Sept 2003

  Telephone Customer Service Claims Adjuster

  Responsibilities included initiating the claim file, collecting first notice of loss information, and adjusting the more straight-forward claims that can be resolved at first contact or redirecting the claim to the appropriate area.• Delivered exceptional customer service skills including a strong ability to work with customers in emotionally heightened situations. • Demonstrated organizational skills and being able to thrive in a fast-paced call-centre environment are essential.

• 

  Bethel Mennonite Church

  Jan 2003 - Dec 2004

  Office Administrator

  Reported to the Board of Elders and worked under the supervision and leadership of the Lead Pastor. As a member of the pastoral team, contributed enthusiastically to that team, fully embracing the vision and values of the larger church family. Primary responsibility to provide strategic leadership to church's financial and facility management, and the human resource needs of the staff team.

• 

  Fraser Health

  Jun 2005 - Sept 2005

  Education Assistant (Contract)
• 

  IKEA Group

  Sept 2006 - Jun 2008

  Checkout Services Cashier

  Provided efficient check out services to satisfy customer needs.• Ensured a positive shopping experience for all customers.• Processed all transactions in an efficient and accurate manner following all IKEA Risk Manual policies and procedures.• Maintained cleanliness at the Checkouts. • Provided visitors with a positive shopping experience by ensuring that customer convenience standards are met or exceeded.• Adhered to inventory control procedures and security policies.• Reconciled cash drawer while maintaining proper audit trail at all times.• Used available resources become familiar with product features, services and customer interaction skills. Show less

• 

  Royal Caribbean Cruises Ltd.

  Jun 2008 - Sept 2015

  Reporting to the Crew Payroll Manager I assisted with the overall Payroll Process and all financially related crew services. Maintained the integrity of the Gratuity Liability Account including but not limited to the accurate balancing, collection and distribution of all gratuities. Responsible for collecting and compiling payroll data to calculate and maintain payroll records.• Assists the Crew Payroll Manager with the complete Payroll process. • Reviewed, input and posted all balanced gratuity data to payroll records. • Ensures that all Gratuities are accurately balanced and posted to crew’s payroll records. • Assisted the Crew Payroll Manager to ensure the accurate accounting and disbursal of all gratuity payments to crew. • Maintained the integrity of the gratuity liability account for all areas and divisions. • Guided, educated and offered comprehensive training pertaining to gratuity reconciliation to all ships managers. • Continuously supervised the ships gratuity liability and if necessary researched discrepancies by personally liaising with the Crew Payroll Manager. • Ensured zero discrepancies on a payroll basis. • Prepared and balanced the Gratuity Workbook and ensured that all the designated Managers were fully trained in the company’s approved Gratuity Workbook procedures and are fully compliant in their respective areas. Contracts: Oasis of the Seas, Enchantment of the Seas Show less Administratively supported the Cruise Director’s Division and oversaw the onboard Wedding and Vow Renewal Program. Collaborated with the Cruise Director to review the requirements of the day’s administration and any other company related correspondence, notices, policies, procedures, and other related details.• Managed administrative duties concerning the following guest programs: Lecturers, Clergy, Honeymooners, Make A Wish, Diamond Theater experience and Explorer Academy. • Managed the Cruise Director Division’s budget, monitored the balance scorecard drill down and all budget related requests by the Cruise Director. • Compiled analysis and reports for all meetings on behalf of the Cruise Director. • Managed inventories, created all purchasing requisitions.• Prepared safety meeting minutes, boat drill excuse list, berthing/phone list, expense forms, POS reports, keyman list, cabin inspection report, division sign on/off report, emergency number list, pre-departure checklist, welcome aboard packets, shoreside packets, Gold Anchor Standard updates, SQM and Crew Familiarization forms, waiver packets, Master’s inspection log and ECCR Production team handover. • Communicated with shoreside HR schedulers for Cruise Director’s division. Disseminated scheduling information accordingly. • Maintenance of the Time & Attendance Payroll system for the appropriate staff, and assisting in Payroll distribution and process. • Communicated tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.• Responded to guest complaints in a considerate, professional and positive manner by showing concern and listening actively, following-up and ensuring complaints are resolved to the guest’s satisfaction Contracts: Vision of the Seas, Jewel of the Seas, Brilliance of the Seas, Navigator of the Seas, Oasis of the Seas Show less

  • 2nd Purser Payroll

    Aug 2010 - Sept 2015

  • Cruise Program Administrator

    Jun 2008 - Aug 2010
• 

  Accenture

  Jan 2015 - Oct 2017

  Executive Assistant responsible for providing advanced C-Suite executive support to a cluster of four Managing Directors. Also held responsibility for all corporate meeting & events as the Event Planning Analyst in the Vancouver office.

  • Executive Support Analyst and Event Planning Analyst

    Sept 2015 - Oct 2017

  • Service Contracts Administrator (Contract)

    Jan 2015 - Sept 2015
• 

  Interior Health Authority

  Jan 2018 - May 2019

  Administrative Assistant

  Executive Assistant supporting two Directors in the Advanced Nursing Practice Department.

• 

  KalTire

  May 2019 - Jul 2020

  Executive Assistant

  Executive Assistant supporting C-level executives in Business Services and Organizational Performance (Human Resources, Communications, Legal) Departments.

• 

  Central Okanagan Divisions of Family Practice

  Oct 2020 - Feb 2023

  Executive Assistant - Primary Care Network

  Providing administrative support to the Primary Care Network (PCN) team within the Central Okanagan Divisions of Family Practice, focusing on an exciting initiative in healthcare working with family physicians and primary care clinics to improve primary care in the communities of Lake Country, Kelowna, West Kelowna and Peachland.

• 

  The Shore Kelowna

  Jun 2022 - Apr 2023

  Guest Services Host

  Guest Services Host at The Shore Kelowna

• 

  Traine Construction and Development

  Feb 2023 - now

  Executive Assistant to the President & CFO

  Providing executive administrative support to the President, Executive Leadership Team, and the Traine Charitable Foundation.