Alex De Oliveira Nogueira

Experience

• 

  Zap Tche Provedor de internet

  Jun 2010 - Jun 2011

  Instalador de antenas de transmissão de internet via radio

  Instalação e suporte on-site de antenas de internet via radio

• 

  Osmar Nicolini Supermercados Ltda

  Jun 2011 - Jun 2013

  Analista de Suporte e Automação Comercial

  Suporte e manutenção em equipamentos e aplicações que envolvessem tecnologia e automação comercial, Plataformas Windows e Linux, Ambiente Virtualizado, DataCenter centralizado, telecomunicações e Sistemas de Vigilancia, Sistemas e equipamentos de automação comercial e balanças eletrônicas,

• 

  Dell Technologies

  Mar 2013 - now

  Work as support staff leading a team of highly skilled technical support engineers, supporting hyper converged infrastructure solutions using Dell EMC VxRail and VMware set of solutions like vSphere, vSAN, NSX and VMware Cloud Foundations for VxRail. In line with the new technology market, I provide high-level support for hyper-converged solutions on DELL EMC VxRail platform, Vmware vSphere and vSAN software and their features. Always seeking for the best customer experience and the best possible solutions. Provide specialist support On EqualLogic and Compellent Storage Solutions , including hardware and software, seeking for the complete solution in the best time possible and tracking the root cause of the problem to align best practices to improve the customers environment. Provide expert support for the entire enterprise customer IT infrastructure, including hardware and software, seeking for the complete solution in the best time possible and tracking the root cause of the problem to align best practices to improve the environment. We provide expert support for large mission-critical enterprise environments and solutions (Server, Network, Storage, Software), using logical trobleshooting, acting with the best solution for our customers in the shortest time possible, focusing always in customer satisfaction and expectations. Working as a team, focused in Data Centers providing the better solution directly to our costumer, using improved phone skills and logical troubleshooting to solve as fast as possible the problems giving the best experience to our costumers Working as a team, focused in notebooks, desktops and workstations, providing the better solution directly to the costumer, using improved phone skills and logical troubleshooting to solve as fast as possible the problems giving the best experience to our costumers

  • Technical Suport Manager

    Aug 2022 - now

  • Senior Engineer, Technical Lead - VxRail Team

    Jan 2020 - Aug 2022

  • Enterprise Tech Support Senior Engineer – Hyper-Converged Infrastructure – VxRail Xpert

    Jul 2018 - Jan 2020

  • Enterprise Tech Support Lead Specialist - Storage High Sr. Engineer

    Sept 2017 - Jan 2020

  • Enterprise Tech Support Engineer - EqualLogic And Compellent Team

    Nov 2016 - Jan 2020

  • Enterprise Tech Support Engineer - Storage Team

    Jul 2015 - Jan 2020

  • Enterprise Tech Support Senior Associate

    Jul 2014 - Jun 2015

  • Client Tech Support Associate

    Mar 2013 - Jul 2014