Sherif El-Sayed

Experience

• 

  Compass Company

  Jan 2015 - Feb 2018

  Technical Support & Application Engineer

  - Installed and configured advanced dental systems, including LASER, CBCT, CAD CAM, and 3D Printers, ensuring seamless operation in clinical environments.- Perform preventive maintenance, diagnostics, and repairs to maintain equipment reliability and minimize downtime.- Provide technical and clinical training to dentists and staff, enhancing expertise in advanced dental technologies.- Support sales teams with demonstrations and presentations, aligning solutions with customer requirements.- Troubleshoot and resolve on-site customer issues, delivering high-quality service and ensuring satisfaction.- Document service activities and prepare technical reports to streamline operations and enhance client engagement. Show less

• 

  Brainlab

  Feb 2018 - now

  - Oversee the MENA region & Pakistan, delivering advanced clinical support and system optimization in Neuro Navigation, Robotics, and Intraoperative CT systems for diverse surgical procedures.- Provide comprehensive clinical training and hands-on sessions for surgeons and nursing staff, ensuring proficiency in workflow optimization and instrumentation handling.- Support complex neurosurgical, DBS, spine, ENT, and CMF procedures by guiding surgeons on system utilization tailored to their specific needs and OR setups.- Conducted post-installation follow-ups to ensure long-term user satisfaction and system efficiency.- Manage system installations, calibrations, and validations, guaranteeing optimal performance and compliance with safety standards.- Troubleshoot and resolve system malfunctions to minimize disruptions and ensure reliable clinical operations.- Collaborate with distributors to address customer needs, optimize inventory, and ensure timely solution delivery.- Partner with cross-functional teams to develop customized workflows and configure systems for unique clinical requirements. Show less

  • Advanced Application Consultant IGS

    Jul 2024 - now

  • Application Consultant IGS

    Feb 2018 - Aug 2024