Lora Georgieva

Experience

• 

  VIVACOM

  Sept 2009 - Apr 2015

  - Managing the full portfolio of VIVACOM mobile services for business customers- Managing a portfolio of projects for creation of new services and processes and update of existing ones- Participate in the project team for the refresh of one of the main company processes – Commercial Enhancement Process- Negotiate with current and potential vendors and external partners for joint services offered to the business customers of the company - Analysing business customers profile and acquisition and retention processes and offers- Detail analysis of the processes for preparation and execution of Individual cased based offers - New mobile business products designing and updating existing ones- Requesting specific reports from BI&DM team and helping them to understand the needs of Commercial Unit - Administrating business customers applications for VIVACOM fixed services- Monitoring and supporting the first project with external Call centres for retention of existing business customers of fixed lines;- Organizing internal process for distribution of contracts and devices within the project

  • Manager Business Mobile Products and Services

    Feb 2012 - Apr 2015

  • Senior Specialist Business Mobile Products and Services

    Feb 2010 - Jan 2012

  • Support Office Administrator

    Sept 2009 - Jan 2010
• 

  Next Consult Ltd

  May 2015 - Nov 2019

  • Manage analysis and implementation projects for Salesforce Sales Cloud and Salesforce Service Cloud as well as implementation of various business processes based on the Force.com platform• Mentor junior consultants on their trail to master Salesforce products and Force.com platform capabilities• Lead information and requirements gathering workshops, identifying customer needs• Work closely with Solution Architect on the solution design, document analysis findings and proposed solution• Present solution options to the customers, evaluating the pros and cons of declarative configuration against code and customization• Demonstrate solution functionality to business stakeholders • Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping• Provide technical and functional expertise to project teams• Lead the end-user training and advise stakeholders on strategy for high user acceptance Show less • Participate in information and requirements gathering workshops, identifying customer needs• Summarize analytical data sequentially; develop accurate conclusions based on the information gathered• Work closely with Solution Architect on the solution design, document analysis findings and proposed solution• Configure Salesforce.com fields, page layouts, record types, reports and dashboards, design and build custom functionalities (objects, etc.) on the Force.com platform• Create automations and business process based on the platform capabilities (validation rules, assignment rules, workflows, etc.)• Prepare technical description of custom functionalities that need to be developed and communicate them to the development team• Perform functional testing of the solution, prepare import templates and manage mass import/update data using various mass operation tools like Data Loader, Import Wizard, Jitterbit Cloud Data Loader• Conduct end-user training and prepare user guide documentation• Assist in the timely resolution of technical issues or customer service issues; coordinate and communicate relevant activities• Master FormAssembly (3rd party tool for building various forms that support business processes in Force.com implementation) Show less

  • Director Software Solutions

    Feb 2019 - Nov 2019

  • Manager, Software Solutions

    Feb 2017 - Jan 2019

  • Senior Consultant

    Feb 2016 - Jan 2017

  • Consultant

    May 2015 - Jan 2016
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  SoftServe

  Nov 2019 - Sept 2023

  Lead Salesforce Consultant

  • Serving as Salesforce Architect for the Client’s Salesforce Organization, making sure separate projects and implementation of different business processes are aligned• Driving and/or participating in Sales Cloud, Service Cloud, Field Service implementations, 3rd party project management tool implementation (CloudCoach), various integrations between Salesforce and custom Partner Portal/custom Customer Portal, integrations with existing ERP system, payment provider, and more.• Proposing, implementing, and managing the implementation of Salesforce solutions that meet business requirements• Demonstrating solution functionality to business stakeholders as needed• Presenting solution options to the Client, evaluating the pros and cons of declarative configuration against code and customization• Leading the Client sessions to gather, define, and document business requirements• Developing implementation, estimates, and plans for development, testing, training, communication, deployment, and post-production support• Performing impact analysis for scope change requests, documenting changes to requirements, configuration, and data mapping• Participation in declarative system configuration when necessary• Design and participation in end-user acceptance testing• Engagement in training content development and Administrator and end-user training deliveryAdditional internal activities:• Leading a team of four Salesforce consultants working on other projects, guiding them on their career development• Leading trainer in two external Salesforce Academies• Technical interviewer for Salesforce Consultant applicants Show less

• 

  Diva-e

  Oct 2023 - now

  Senior Salesforce Consultant & Team Lead