Gordon Quimby

Experience

• 

  JPMorgan Chase & Co.

  May 2001 - Mar 2020

  At Chase the goal was to exceed customer expectations by creating a customer obsessed culture. As Branch Manager I directed all aspects of branch operations. Successfully grew branch assets by coaching bankers to uncover client needs, then meeting those needs with appropriate products and services, be it banking, investment or lending needs, working with branch partners. ●Executed a disciplined coaching plan that Improved the branch customer service score from the bottom 1% of our peer group to achieving gold status nationally. ●Grew deposit balances 3% after having been down 7.1% with previous manager. ●In 18 months, I brought the branch I took over from the bottom performance level to above average as judged by asset growth, cross sales, controls and banker retention.● Branch Manager Coach for customer experience:○ After the success in my branch, I coached the staff in the branch with the lowest customer experience score and achieved the national goal of 85%, in large part by improving the employee experience.○ Coached Branch Managers in adoption of new management software. Show less

  • Branch Manager

    Jul 2016 - Mar 2020

  • Assistant Branch Manager

    Apr 2009 - Jul 2016

  • Personal Banker

    May 2001 - Apr 2009