Alison Myers

Experience

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  Martz Bus

  Aug 2015 - Jun 2017

  Call Center Operator

  Managed a high-volume of inbound phone calls, averaging over 100 calls daily while maintaining exceptional customer service standards.Achieved a 98% rating on mystery shops through adept demonstration of product and service knowledge, ensuring exceptional customer service delivery.2 Collaborated with team members to ensure seamless customer service delivery and timely responses to inquiries.

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  Vinsko & Associates PC

  Jun 2017 - Apr 2019

  Legal Assistant

  Managed all incoming phone calls and visitor inquiries, ensuring prompt and professional assistance.Coordinated appointments and deadlines for three attorneys using Microsoft Outlook, ensuring timeliness and efficiency in daily operations.Generated monthly billable hours reports and client invoices using Tabs3 software. Supported office operations by maintaining accurate and timely records of phone messages and incoming mail.Organized and managed over 200 electronic client files and documents using Laserfiche document management system. Show less

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  Penn Foster Group

  May 2019 - Jul 2022

  Production Editor

  Aligned online course materials with the Chicago Manual of Style and Penn Foster's internal guidelines to ensure consistency and quality.Coordinated with instructional designers, graphic designers, and project managers to ensure timely delivery of error-free academic content.Collaborated with content creators and designers to enhance user experience by implementing responsive design principles and ensuring consistent functionality across all modules. Utilized Learning Management System (LMS) to make necessary revisions to course materials, improving overall quality and alignment with learning objectives. Improved team efficiency by providing easy access to information, resulting in a more streamlined editorial process. Collected quantitative data to support course re-accreditation process. Show less

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  Law School Admission Council (LSAC)

  Feb 2023 - now

  Customer Relationships Representative

  Achieve a 98% quality score on phone calls by actively engaging with customers, resolving inquiries efficiently, and maintaining a high level of professionalism.Tailor email templates to each candidate's specific needs, leading to a consistent 100% quality rating.Manage up to three live chats concurrently, achieving an average one-minute response time through efficient multitasking.Utilize internal CRM software to update contact records efficiently for improved communication with clients. • Review approximately 50 hardship requests for accommodated test takers per LSAT administration, ensuring adherence to preset criteria.Assist in LSAT post-test complaint processing, reviewing an average of 300 complaints. Show less