Qian Yang, CCM

Experience

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  Seasons Marketplace

  Aug 2012 - May 2017

  Student Supervisor

  • Trained over 30 new students to finish specific tasks, such as preparing vegetables for salad bars, making pancakes, omelettes• Managed at least 4 students every shift in each venue, such as dish room, salad bar• Did actual/forecast document every office shift

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  Starwood Hotels & Resorts Worldwide, Inc.

  Jun 2013 - Aug 2013

  Food and beverage intern

  • Based on restaurant trends, managed supplies, prepared, and served western breakfast buffet daily in accordance to Starwood Budgets.• Through local knowledge of the city, was recognized for always being able to provide excellent customer service to guests of the Starwood Property.

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  JW Marriott San Antonio Hill Country Resort

  May 2014 - Aug 2014

  Food and Beverage Intern

  Marriott San Antonio Hill Country Resort (San Antonio, Texas) May - August 2014• River top Restaurant Server• Consistently made over 20% tip by offering customers high-standard service and making them feel special• Managed the daily events with a team, we surpassed historic numbers and exceeded $50,000 in revenue for events on Independence Day, 2014.• Organized and maintained weekly events leading the team to successfully budget and maintain supplies within accordance to Marriott Standards.• While working with a Direct Supervisor within the Marriott F&B Department, all evaluations received exceeded Marriott Standards. Show less

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  Gateway Hotel & Conference Center

  May 2015 - Aug 2015

  Banquet set up& server

  • Banquet server&set-up• Accommodated all guests at a function while circulating the room, anticipated the needs of the guests and responded politely to their requests• Set up tables for different styles rooms, such as classroom, conference, wedding.• Put out tablecloths and place settings, arrange table placement and put up a buffet• Work extended hours when the event deems it necessary and cover other associates’ absences when managers needed

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  Joan Bice Underwood Tearoom (teaching lab in ISU)

  Aug 2015 - May 2017

  Instructor & Teaching Assistant

  • Conducted orientation and teach culinary and serving skills to over 50 students each semester , such as food preparation and portioning• Held one hour meeting with students on a weekly basis to help them prepare their manager day• Supervise and assist students in making entree, salad, soup, dessert in each lab, make sure they did the right thing in the right way• Grade students’ performance and management package, including special instructions and costing sheet

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  Beach Point Club

  May 2016 - Aug 2016

  Rotational management intern

  • Helped to manage the pavilion by leading by examples, learning from managers, motivating staffs, delegating specific tasks, and catering members’ needs• Rotated in different departments, including bartending, banquet, front desk, maintenance, grounds, pool• Made excellent connection with member, upper managers, other interns, staffs, and maintained positive, professional attitude throughout the entire summer

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  Nissequogue Golf Club Inc

  May 2017 - Mar 2018

  Assistant Manager

  • Highly engage for all meal services including lunch and dinner in grill room, club function events, golf outings, weddings, and other banquets. Not only oversee staff, but also closely interact with the membership, including creating special cocktails, recommending wine to pair with their food choice and always anticipating their needs.• Assist Clubhouse Manager with the set up and execution of club functions and other banquet events.• Recruit service personnel and develop training sessions to assure consistent high-standard member service.• Conduct line-up meetings with staff before every shift to check their uniform, inform any on-going events or members’ special occasions, discuss about featured food option, and highlight service tips.• Create slow time to-do lists and opening/closing duties for grill room, dining room, and bars.• Work with Clubhouse Manager and Executive Chef to make seasonal menus and program Point of Sale computer system.• Help controller to conduct cost-out sheet for both club function events and banquets.• Assist with closing the club after the season and conducting inventories of china, glassware and silverware. Show less

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  Beach Point Club

  Apr 2018 - now

  • Helped to manage the tennis department, which has 16 Har-Tru courts and 4 Tennis Professionals, by making tennis lesson appointments, controlling apparel, racquets and F&B inventories and organizing club tennis events, including Club Championship Tournaments, Member-Guest Tournaments and Mixed Double Round Robins.• Worked as Garde Manger for A la Cart dinner service on Friday: prepare and serve Hors d'oeuvres and cold dish, such as Burrata, Gazpacho and Salads. • Worked in the kitchen of Food Service Pavilion as Expeditor during weekends: serve as liaisons between line cooks and members and ensure orders are accurate and prepared in a timely manner. • Worked as Grill Cook for Poolside Barbeque on Sunday night: making beef burgers, veggie burgers and hot dogs. Show less

  • Assistant General Manager

    Mar 2024 - now

  • Clubhouse Manager

    Nov 2018 - Mar 2024

  • Second-Year Management Intern

    Apr 2018 - Nov 2018