Kim Dodge, CCXP

Experience

• 

  Dish Network

  Jan 2006 - May 2007

  Customer/Technical Service Representative

  Provided technical & customer service by answering any account questions, or troubleshooting technical issues.Was a “Universally Trained Agent” implying that any call variation would be able to be handled by myself for one call resolution.Supported customer service on national bundled accounts with AT&T, Frontier, Windstream, & Embarq.

• 

  Carlson Marketing

  Jun 2007 - Nov 2007

  Customer Service Representative

  Support national credit card redemption accounts for Visa, Chase, Wachovia, & National City.Provided customer service support by placing orders and answering questions regarding orders and point balances.Supported redemption program for State Farm employees with placing orders, troubleshooting website issues, and other customer service tasks.

• 

  Lube-Tech

  Nov 2007 - Mar 2020

  • Customer Service Lead & Business Support Specialist

    Sept 2013 - Mar 2020

  • Account Manager

    Jan 2009 - Sept 2013

  • Receptionist

    Nov 2007 - Jan 2009
• 

  Northwestern Glass Fab

  Mar 2020 - Oct 2023

  • Customer Service Manager

    Feb 2021 - Oct 2023

  • Customer Service Lead

    Mar 2020 - Feb 2021
• 

  Brin Glass Company

  Oct 2023 - now

  Brand Development Manager