
Md. Saidul Islam
Customer Service Executive (Part Tjme)

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About me
Product Manager (Mobile) at Samsung
Education

Jahangirnagar University
2016 - 2019Master of Business Administration - MBA Accounting and Information Systems
Dhaka City College
2008 - 2010HSC Business Studies 5.00/5.00Scholarship achiever from Dhaka Education Board based on the result of HSC examination.

Jahangirnagar University
2011 - 2015Bachelor of Business Administration - BBA Accounting & Information Systems
Experience

Standard Chartered Bank
Mar 2014 - Aug 2015Customer Service Executive (Part Tjme) Providing banking services & solutions based on customer requirements Providing information regarding clients’ banking account, credit card, loan etc. Sell credit card, personal loan to clients as per bank policy

Dhaka Tobacco Industries (a unit of Akij Group)
Mar 2016 - May 2017Territory Manager Ensure efficient depot operation for optimum productivity & profit Manage RTM for 6000+ Retails for maximize sales, ensure visibility & reduce out of stock Execute Partner Campaign [Bondhu] for 1100+ Retails for ensure maximum shelf space & visibility Introduce new channel: Hawker Channel [40 Hawkers] for exclusive availability in 40 key points of Uttara Ensure segment wise business [Premium/ High/ Medium/ Low] & product mix wise growth Implement strategy & execution of Consumer Activation to convert consumers from competitor to own Minimize expired products to maximize the profitability of depot Show less

GSK
Jun 2017 - Sept 2018Territory Officer Develop territory business as per company yearly business plan Ensure product coverage by smooth operation of Sub Distributors [Sub D] Merge/ Split/ Appoint Sub D as per business needs maintaining ROI of partners Channel wise drive for Horlicks, Glaxose D & Sensodyne as per GTM plan for maximum placement Execute all trade programs, visibility programs for sales growth Minimize damage/ expired products by strong monitoring & product rotation

Square Food & Beverage Ltd.
Oct 2018 - Aug 2021Trade Category ExecutiveMajor Responsibilities: Delivery of category vision/road-map of assigned categories (Basic Spice & NPD) Meet yearly volume & growth target of assigned categories Representing customers’ needs internally, ensuring alignment of customer and category products Preparing annual sales target & trade program budget Ensuring competitive trade programs (QPS, QPDS, Trade Bonus, Loyalty Program etc.) according to market demand based on trade program budget and monitor accordingly Planning & executing consumer activations like: Channel Activation (Wet Market/ Retail/ Modern Trade etc.), Sampling Activation, Counselling/ Advocacy Program etc. Channel wise sales planning & monitoring of assigned categories Sales analysis & taking strategic decision for sales development Preparing roadmap for New Product Development (NPD) categories Preparing rolling forecast to help production team to ensure products as per market requirementsAdditional Responsibilities: Alternate Channel Development Structured Training Programs for Sales Force (Territory Officers, Area Sales Managers) Show less

Samsung Mobile
Sept 2021 - nowJob Profile Summary1. Strengthen the product's competitiveness in the market by planning differentiation strategy based on the market, customer, competitor and technology analysis.2. Define the functionalities of the products and create short-term and mid-term roadmaps for each product.3. Identify new business areas through market, technology trend and product analysis.Job Description1. [Product roadmap development] Perform the strategy for the product portfolio by considering market needs and competitiveness.2. [Product strategy development] Participate in the development of product differentiation plan and positioning strategy based on company, competitor and market analysis and manage the definitions of the specifications.3. [New business area identification] Plan for development of new products, services and business by deriving insights from the customer and company's perspective.4. [Future technology and mid- to long-term strategy development] Plan the preparation of advanced technologies and investment direction based on the mid- to long-term commercialization concept and roadmap and prepare for securing of the business capability for the future. Show less Business Operation Management of Exclusive Brand Outlet [EBO] Channel (Contributes 51% of Channel Business) Maximize the revenue by planning and executing the sales strategy and plan optimized for the assigned channel Formulate & monitor monthly trade campaign for channel partners, brand promotors & sales team Organize & execute cluster based consumer engagement programs to delight customers for sellout enhancement Monthly & Quarterly performance evaluation of brand shop to take strategic decision Monitor Price Hygiene & control Channel Infiltration New Product Launching: GTM readiness for assigned channel Show less
Product Manager
Jun 2023 - nowTrade Category Manager
Sept 2021 - May 2023
Licenses & Certifications
- View certificate

Presentation skills: Designing Presentation Slides
CourseraJul 2020 - View certificate

Excel Skills for Business: Essentials
CourseraJun 2020
Languages
- enEnglish
- beBengali
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