Anthony Piccari

Experience

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  Kershaw and Fritz Tire Service

  Jun 2005 - Mar 2007

  General Service Technician

  Performed routine maintenance and necessary diagnostic work on client vehicles, as well as PA State Inspections.

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  Thompson BMW

  May 2007 - Jul 2007

  Technician

  Performed Pre-Delivery Inspections on new vehicles – including PA State Inspection and diagnostics. Also performed Certified Pre-Owned checks on used vehicles, as well as all necessary repairs/maintenance to bring them in line with BMW CPO guidelines.

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  Infiniti Motor Company Ltd.

  Jan 2009 - May 2014

  Oversaw Infiniti East Region – a total of 118 Infiniti dealerships – and the respective Customer Assistance Representative team. Through managing dealership and client concerns, managing goodwill decisions and working to mitigate repurchases, I was able to maintain overall customer satisfaction objectives and continued success in this metric for the Infiniti brand. Maintained and ultimately grew the Infiniti Express Service business plan to a total of 63 retailers in the Infiniti East Region; achieving business plan objective of +$55M. Ensured the stability and profitability of the parts and service departments for a total of 14 Infiniti retailers in the Philadelphia metro market; achieving objectives in parts purchases and CSI.

  • Regional Customer Satisfaction Manager

    Apr 2013 - May 2014

  • Service Operations Consultant - Infiniti East Region

    Jan 2012 - Apr 2013

  • Fixed Operations Manager - Infiniti East Region

    Jan 2009 - Jan 2012
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  Ferrari

  May 2014 - Apr 2018

  Aftersales Business Manager

  Responsible for various key performance metrics and aftersales processes for a total of 12 Ferrari dealerships spanning across the US and Canada. The main goal was to ensure profitability of dealers’ aftersales departments, especially as they align with the achievement of Ferrari’s business plan goals. Heavy involvement in repurchase mitigation, analysis, and replacement vehicle location as needed. Also involved in various special marketing events for Ferrari North America, and a part of the technical team supporting the Ferrari Challenge Race Series Show less

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  Porsche Cars North America

  Apr 2018 - now

  Working closely with the 11 Porsche retailers in my region to uphold their commitments to Porsche Cars North America’s goals – maintaining industry leading CSI, meet and exceed opportunity targets for parts sales in all categories, ensuring proper process and quality throughput in the repair shop, and properly representing the brand as in facility and print guidelines. Additionally, always working to ensure they are capitalizing on all opportunities for profitability. Responsible for various financial, sales, and customer lead reporting tools used for dealer interaction, vehicle allocations and configuration for Area East Pool Cars. Field staff company car management, as well as various facility needs in relation to upkeep and asset management for the Area East office building.

  • Regional Aftersales Manager

    Jan 2019 - now

  • Area Operations Manager

    Apr 2018 - Jan 2019