Matthew Gitau

Experience

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  Mombasa Beach Hotel

  Jan 1982 - Jan 1985

  Guest Services Agent
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  Mamba Village Mombasa

  Jul 1985 - Jan 1986

  Assistant Marketing and Export Manager
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  Hotel Inter-Continental Beach Resort & Spa

  Jan 1986 - Jan 1991

  Guest Relation Manager / Assistant Manager
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  Four Seasons Resort & Hotel

  Jan 1991 - Jan 1993

  Sales Marketing Manager
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  Kunduchi Beach Resort and Spa,

  Jan 1998 - Jan 1999

  Front Office Manager
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  Diani Reef Grand Hotel Resort & Spa

  Jan 1999 - Jan 2003

  Duty Manager
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  Sarova Hotels

  Jan 1999 - Jan 2003

  Night Operations Manager
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  Fairmont Norfolk Hotel

  Jan 2005 - Jan 2007

  Duty Manager
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  The Sandton Group of Hotels

  Jan 2007 - Jan 2009

  Chief Executive Officer

  Led strategic expansion by launching new properties or entering new areas, resulting in a 20% increase in market presence, 25% revenue growth, and improved brand awareness.Implemented financial initiatives such as revenue diversification and cost minimization, which resulted in a 15% improvement in total profitability and improved the organization's financial health.Implemented activities that resulted in a 30% increase in customer satisfaction and more favorable evaluations. Improved the hotel group's reputation, resulting in a 20% increase in recurring business and a 15% boost in referrals. Show less

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  Sandton Hotels Limited.

  Jul 2008 - Jul 2010

  CEO

  Fully responsible to the Managing Director & Chairman Board of Directors for overall Management functions including supervision of all Heads of Departments.

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  ROYAL MIRAGE HOTEL

  Jan 2011 - Jul 2012

  General Manager

  Through strategic efforts, pricing strategy optimization, market share expansion, and the identification of new income sources, we were able to raise yearly revenue by 15%.Implemented efficiency initiatives, resulting in a 10% decrease in operational expenses, improved overall business performance, and maximized resource use.Fostered a favorable work culture, resulting in a 20% increase in team productivity and a 15% drop in staff turnover, which contributed considerably to organizational success. Show less

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  SWAHILI BEACH RESORT

  Sept 2012 - Jul 2014

  HOTEL DUTY MANAGER

  Responsible for the hotel's general management, reporting to the General Manager and the Board of directors. Implemented strategic planning to ensure that operations were consistent with corporate goals.Collaborated with the General Manager and the Board of Directors to drive strategic decision-making. Executed results-oriented initiatives to improve hotel performance and contribute to overall corporate objectives.Implemented effective processes and oversight mechanisms in collaboration with the general manager and the board of directors. Enhanced operational efficiency ensures the hotel's success and adherence to specified performance goals. Show less

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  The Panari Hotels Group

  Oct 2014 - Dec 2017

  Duty Manager

  Reported to the Chairman, Board, Managing Director, and Operation Manager. Managed daily tasks, including planning, briefings, inspections, and hosting V.I.Ps, aligning with the organization's objectives.Acted as Hotel Manager, overseeing routines, and emphasizing guest satisfaction through meet-and-greet activities and perception surveys. Monitored key financial indicators, including P & L, Debtors Ledger, and Budgetary achievements, implementing measures for efficiency and financial performance.Held responsibility for the hotel's financial health, monitoring P & L statements, Debtors Ledger, and budgetary achievements. Implemented measures that drove improved financial performance and enhanced operational effectiveness, contributing significantly to the organization's success Show less

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  The London Bridge Cafe & Hospitality Consultants

  Sept 2018 - now

  Chief Executive Officer

  Developed and implemented strategic initiatives to improve overall hotel performance, resulting in improved revenue and market share.Implemented creative solutions to streamline and optimize operational processes, improve efficiency, and reduce operating costs.Developed a collaborative team atmosphere through effective communication, team-building activities, and professional development programs.Increased client satisfaction by implementing bespoke services, personalized experiences, and ongoing development of hospitality standards.Implemented financial techniques to increase profitability, such as income diversification, cost-cutting initiatives, and strategic budget management.Coordinated marketing campaigns and branding activities to raise the hotel's profile, attract new guests, and reinforce brand positioning.Oversaw and enforced compliance with industry norms, regulatory requirements, and quality standards to protect the hotel's brand and reduce hazards.Crises are well managed, with timely and informed decisions made to reduce risks and retain the hotel's operational integrity.Introduced and integrated sustainable practices, stressing environmental responsibility and making demonstrable improvements to the hotel's eco-friendly efforts.Cultivated and maintained excellent connections with important stakeholders, such as investors, employees, and local communities, resulting in a supportive and collaborative network for the hotel's growth Show less