Jude Dmello

Jude Dmello

Help Desk Associate

Followers of Jude Dmello1000 followers
location of Jude DmelloMumbai, Maharashtra, India

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  • Timeline

  • About me

    Assistant Manager Customer Success | Customer Success Expertise

  • Education

    • Indira Gandhi National Open University

      2014 - 2015
      HSC
    • St John The Evangelist High School - India

      2002 - 2003
      SSC
  • Experience

    • Electronic Data Systems

      Jul 2006 - Sept 2007
      Help Desk Associate

      Line Of Business General Motors Techincal Support B2B

    • Stream Global Services

      Oct 2008 - May 2009
      Technical Support Professional

      Line of Business: Hewlett-Packard HP

    • Sitel

      Jun 2009 - Jul 2018
      Customer Service Professional

      Line Of Business: Dell On Call & EarthLink Internet Service Provider 🇺🇸

    • Raphael Cardoza Architects

      Aug 2018 - Apr 2019
      Project Manager Team Lead

      Worked On Contract: Stand alone company Handling their Interior projects in mumbai

    • HGS - Hinduja Global Solutions

      Apr 2019 - Jun 2021

      Line Of Business : Dream11 Line Of Business: Hotstar Email & Social Media

      • Team Leader Customer Experience

        Dec 2019 - Jun 2021
      • Community Associate

        Apr 2019 - Dec 2019
    • Apertum Online

      Jul 2021 - Apr 2024

      Was leading the Customer Success team at Apertum Online, my role centers around driving process enhancements and delivering exceptional client experiences. With a robust background in process improvement, the focus remains on optimizing operations and fostering strong client relationships.

      • Assistant Manager Customer Success

        Jan 2023 - Apr 2024
      • Team lead customer success

        Jul 2021 - Dec 2022
    • Lloyds Luxuries Ltd.

      Feb 2025 - now
      Assistant Manager
  • Licenses & Certifications

    • Microsoft Windows 8

      Microsoft & Dell
      Oct 2012
    • Microsoft excel

      Compufield Computer Institute
      Sept 2021
    • Power point

      Compufield Computer Institute
      Oct 2021
    • PROSH Prevention Prohibition and Redressal Of Sexual Harassment At Workplace

      HGS - Hinduja Global Solutions
      Feb 2021
    • Excel Essential Training (Office 365/Microsoft 365)

      LinkedIn
      Jun 2021
      View certificate certificate
  • Honors & Awards

    • Awarded to Jude Dmello
      Team Leader - Feb 2021