Spencer Phillips

Experience

• 

  Carvana

  Nov 2018 - Mar 2020

  Customer Advocate 1

  Took delivering customer’s vehicles to the next level by providing top tier customer care as well as establishing a connection with each customer. Coordinated weekly scheduled deliveries for team by utilizing Excel

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  Carvana

  Dec 2020 - Oct 2021

  Verifications Advocate 1

  Conducted outbound and inbound calls, engaging with over 150 customers daily, and providing crucial assistance in finalizing their purchases.Managed multiple CRM systems concurrently including the VIN verification database, Salesforce, and state-run websites, ensuring accurate and efficient customer data management.Utilized proprietary and external software tools, including consumer credit bureaus, to support decision-making processes.Upheld a commitment to delivering exceptional customer service enhancing the company's brand and reputation. Show less

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  Walt Disney World

  Sept 2021 - Nov 2022

  Disability Access Service Video Chat Specialist

  Primary liaison between Disney guests, overseeing relationship management and ensuring exceptional guest experience.Handled and facilitated conversations with approximately 100+ guests daily through both outbound and inbound communication internal channels while ensuring customer satisfaction through white glove treatment.Proficiently utilized multiple systems to register guests and their families for the Disability Access Service, demonstrating strong technical aptitude.Assisted guests contact through video chat, and CRM systems, always ensuring an exceptional experience. Show less

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  Peek

  Nov 2022 - Aug 2023

  Business Development Representative

  Responsible for developing new business, cultivating partnerships, and fostering meaningful relationships, that optimized business opportunities to support Peek's growth development in an under-developed market area.Consistently exceeded aggressive sales goal targets demonstrating a hunter mentality.Developed and maintained a robust sales funnel, optimizing the conversion process from lead generation to closing deals, and ensuring a consistent pipeline of prospective clients.Drove key account strategic activities and w/business plans with Account Executives to target and close high-value deals.Developed and maintained high-level business relationships with over 600+ operators and channel business partners.Led strategic follow-up initiatives with the sales team on inbound and outbound leads through various channels, including email, calls/voicemails, and social media platforms. Show less

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  EBG

  Jan 2024 - now

  Key Account Sales Development Representative

  - Spearheaded strategic initiatives to identify, cultivate, and nurture key accounts, resulting in a significant increase in sales revenue for EBG.- Leveraged exceptional communication and relationship-building skills to engage with key clients, understanding their unique needs and aligning EBG's offerings to deliver tailored solutions.- Played a pivotal role in driving the sales development process, consistently exceeding targets and contributing to the overall success of EBG's client acquisition and retention strategy. Show less

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  ZoomInfo

  May 2024 - now

  • Senior Sales Development Representative

    Aug 2024 - now

  • Inbound Sales Representative

    May 2024 - Jul 2024