Danielle Dockery

Experience

• 

  Plaid Enterprises

  Jun 2002 - Aug 2002

  Data and Order Entry, Administrative Assistant

  • Prepared bulk mailings for Inside Sales Department• Reorganized file system for Database and Customer Service Departments•Perform maintenance/updates to company website related to customer accounts, item information, and store locator• Processed orders in multiple databases for customer base of 89,000 +

• 

  Oxford College of Emory University

  Jan 2006 - Aug 2008

  *Summer months only• Responsible for communication of conference information to attendee group leaders and campus conference personnel and adherence to conference guidelines• Created and maintained database for assigned conferences, managed financials and itineraries • Assisted in complete inventory of resident halls, common spaces, classrooms and performance venues, before and after each group• Maintained key inventories, maintenance requests, accident reports, conference budgets, and conference operational records• Responsible for check in and check out of all conference groups Show less

  • Senior Summer Conference Manager

    May 2007 - Aug 2008

  • Chemisty Lab Assistant/Prep Assistant

    Jan 2006 - May 2007
• 

  Emory University

  Aug 2009 - Jul 2014

  Special Events Assistant - Oxford College
• 

  Oxford College of Emory University

  Jul 2014 - Jul 2021

  Events Manager

  • Developed intensive training program for summer employees to cover current industry best practices, customer service strategies, College and department policy and procedures, and state and Federal policies that applied• Interviews, hires, trains, and supervises student employees to provide support for Summer Conference groups and conducts mid-summer and end-of-summer performance evaluations• Collaborates with internal and external clients and vendors to ensure all aspects of events have been discussed, finalized, and executed appropriately• Coordinates services from event vendors, to include gathering quotes, setting expectations, monitoring execution, and maintaining relationships for future services• Creates, processes and maintains financial records for all fee-paying groups, departmental invoices, and p-card purchases• Conducts quarterly reconciliation of departmental, conference, and special events budgets• Coordinates required support services for special events and conferences, such as custodial, maintenance, rentals, catering, security, parking, and other auxiliary services• Provided administrative support for large academic course (400+ enrollment), including record management, calendar preparation, invoice payments, and management of multiple funding sources• Responsible for all conference related documents and literature, including contracts and procedural and training manuals• Routinely reviews current procedures and processes to identify areas of improvement and makes recommendations• Develops and oversees all aspects of more than 100 special events, conferences, and meetings annually for both internal and external clients, ranging from simple 10 person meetings to events with high profile guests of honor to events with 1,000+ attendees• Maintains a system to routinely track inventory of audio-visual equipment and other incidental equipment• Reserves campus facilities through the 25Live scheduling system Show less

• 

  Ellsworth Foods

  Aug 2021 - Dec 2023

  Scheduling Coordinator and Customer Service Manager

  • Scheduled daily delivery routes for six full time drivers while ensuring compliance with federal D.O.T. regulations and company policy• Managed rescheduling of deliveries due to last minute circumstances such as weather-related instances, truck break downs and driver call outs, including updating records and internal communications with effected departments• Coordinated third party deliveries and shipping for customers outside normal delivery area, including gathering quotes for LTL shipments and final mile agents• Created and maintained necessary documentation for audits, including daily manifests and vehicle inspection reports• Coordinated with customers to ensure availability and understanding of delivery times and expectations• Communicated last minute changes to scheduled orders with warehouse personnel to ensure accurate deliveries• Managed and approved driver schedules, timecards and PTO requests Show less

• 

  Georgia Institute of Technology

  Jan 2024 - now

  Campus Space Manager - Housing and Residential Life