Meghan Diamond

Meghan Diamond

Followers of Meghan Diamond90 followers
location of Meghan DiamondKeswick, Ontario, Canada

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  • Timeline

  • About me

    Change Management, Communications, Marketing, Public Relations, Business Relationship Management, Business Analysis, and Project Management

  • Education

    • University of Toronto - School of Continuing Studies

      2017 - 2018
      Certificate Multimedia Journalism
    • University of Toronto - School of Continuing Studies

      2017 - 2018
      Certificate Brand Journalism & Multimedia Storytelling
    • PROSCI Change Management Certification

      2016 - 2016
    • Toronto Metropolitan University

      2019 - 2024
      Certificate Public Relations
    • Seneca College of Applied Arts and Technology

      2012 - 2013
      Graduate Certificate Technical Communications 4.0 GPA

      Honours:- The President‘s Honours List for Highest Academic Standing (every semester)- Graduated with high honours

    • Carleton University

      2004 - 2008
      Bachelor of Arts Honours(B.A.) Major in Film, Minor in English
  • Experience

    • Blockbuster Canada

      Oct 2005 - May 2009

      Responsibilities:- Supervising 1-2 employees per shift- Processing POS Transactions- Performing merchandising tasks - Performing merchandising tasks- Processing POS transactions

      • Shift Lead

        May 2008 - May 2009
      • Customer Service Representative

        Oct 2005 - May 2008
    • RONA

      Jan 2010 - Jan 2012

      - Supervise Cashiers and Customer Service Representatives (approximately 6 at a time)- Deal with customer complaints and escalated issues- Provide on-the-job training and answer questions from Cashiers and Customer Service Representatives - Process sale and return transactions- Answer questions- Deal with and resolve complex customer issues

      • Front End Supervisor

        Jan 2011 - Jan 2012
      • Customer Service Representative

        Jan 2010 - Jan 2011
    • RONA

      Mar 2012 - Aug 2012
      Special Order / RTV Clerk

      Responsibilities (Special Order Clerk)- Processing special orders- Performing monthly physical inventory of special order items- Contacting customers for special order pickupResponsibilities (RTV Clerk)- Processing the return of defective products to vendors- Communicating with vendors- Performing occasional physical inventory of returned products

    • York Region

      Jan 2013 - Sept 2013
      Web Content Writer

      As part of the Content Team for York Region‘s website redesign project, my main responsibilities were:- Creating and editing web content- Conducting SME interviews- Assisting in the creation of a site map- Assisting with usability testing- Posting and maintaining content in a Web Content Management System- Creating training documents- Inventorying and creating a taxonomy for all documents to be posted to the site

    • York Region (The Regional Municipality of York)

      Sept 2013 - now

      As part of the Content Team for York Region's intranet website redesign project, my main responsibilities were:- Creating and editing web content- Conducting SME interviews- Assisting in the creation of a site map- Posting and maintaining content in a Web Content Management System- Creating training documents- Advising on possible improvements to the website‘s usability- Providing guidance to those responsible for the ongoing maintenance of the website- Creating online forms Show less

      • Senior Business Support Analyst (Business Relationship Manager)

        Aug 2022 - now
      • Senior Document Specialist

        Mar 2016 - now
      • ITS Communications Coordinator

        May 2015 - Feb 2016
      • Consultant - Online Forms

        Jan 2015 - May 2015
      • Web Content Consultant (Contract)

        Sept 2013 - Dec 2014
  • Licenses & Certifications

    • The Open Group Certified: TOGAF® Business Architecture Level 1

      The Open Group
      Sept 2023
      View certificate certificate
    • Business Relationship Management Professional - BRMP®

      APMG International
      Oct 2022
      View certificate certificate
    • Prosci® Methodology Application Program

      Prosci
      Feb 2024
      View certificate certificate
    • Prosci® Certified Change Practitioner

      Prosci
      Apr 2016
      View certificate certificate
  • Volunteer Experience

    • Festival Volunteer

      Issued by Toronto International Film Festival
      Toronto International Film FestivalAssociated with Meghan Diamond