Meghan Diamond

Experience

• 

  Blockbuster Canada

  Oct 2005 - May 2009

  Responsibilities:- Supervising 1-2 employees per shift- Processing POS Transactions- Performing merchandising tasks - Performing merchandising tasks- Processing POS transactions

  • Shift Lead

    May 2008 - May 2009

  • Customer Service Representative

    Oct 2005 - May 2008
• 

  RONA

  Jan 2010 - Jan 2012

  - Supervise Cashiers and Customer Service Representatives (approximately 6 at a time)- Deal with customer complaints and escalated issues- Provide on-the-job training and answer questions from Cashiers and Customer Service Representatives - Process sale and return transactions- Answer questions- Deal with and resolve complex customer issues

  • Front End Supervisor

    Jan 2011 - Jan 2012

  • Customer Service Representative

    Jan 2010 - Jan 2011
• 

  RONA

  Mar 2012 - Aug 2012

  Special Order / RTV Clerk

  Responsibilities (Special Order Clerk)- Processing special orders- Performing monthly physical inventory of special order items- Contacting customers for special order pickupResponsibilities (RTV Clerk)- Processing the return of defective products to vendors- Communicating with vendors- Performing occasional physical inventory of returned products

• 

  York Region

  Jan 2013 - Sept 2013

  Web Content Writer

  As part of the Content Team for York Region‘s website redesign project, my main responsibilities were:- Creating and editing web content- Conducting SME interviews- Assisting in the creation of a site map- Assisting with usability testing- Posting and maintaining content in a Web Content Management System- Creating training documents- Inventorying and creating a taxonomy for all documents to be posted to the site

• 

  York Region (The Regional Municipality of York)

  Sept 2013 - now

  As part of the Content Team for York Region's intranet website redesign project, my main responsibilities were:- Creating and editing web content- Conducting SME interviews- Assisting in the creation of a site map- Posting and maintaining content in a Web Content Management System- Creating training documents- Advising on possible improvements to the website‘s usability- Providing guidance to those responsible for the ongoing maintenance of the website- Creating online forms Show less

  • Senior Business Support Analyst (Business Relationship Manager)

    Aug 2022 - now

  • Senior Document Specialist

    Mar 2016 - now

  • ITS Communications Coordinator

    May 2015 - Feb 2016

  • Consultant - Online Forms

    Jan 2015 - May 2015

  • Web Content Consultant (Contract)

    Sept 2013 - Dec 2014