Arbab Ali

Experience

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  22nd Century Staffing

  Jun 2020 - Dec 2021

  Associate Recruiter (Strategic Operations)

  Sourced and hired candidates for junior roles in the organization for support and operations such as Warehouse workers, material handlers, executive assistants and others as needed by the client.Used Boolean searches to develop applicant portfolios for expected openings.Referred candidate resumes to customer account managers for evaluation and submission.Reviewed job applicants to identify, vet and recommend optimal candidates.Performed On boarding of the candidates for start with the client and requesting and checking for compliance and verification of documents needed for on boarding.Coordinated with IT team leaders to forecast hiring needs and department goals.Expanded on creative sourcing techniques.Set an average of 100 outbound emails per day.Screened 30-40 candidates per week.Learned and used Boolean string searches to find candidates throughout different Job boards Monster & Career Builder), career sites, ATS (Job Diva). Show less

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  Artech L.L.C.

  Jan 2022 - Aug 2023

  Technical Recruiter

  Sourced and hired mid to Sr. Level candidates for positions such as PMO, SME’s, PM’s, TPM’s, BA’s, BSA’s, Financial Analysts, Training and Development, Instructional Design, Agile Coach and other Banking Professionals for Risk, Treasury, FTO and other Banking divisions from the Big4 and other Top Investment/Banking firms for the client as per the job requirements.Creatively sourced high-caliber candidates by leveraging recruiting software, social media, cold calling, and referrals.Developed lists of qualified candidates for corporate hiring managers.Evaluated strengths and weaknesses of candidates through effective screening processes.Operated and maintained applicant tracking and candidate management systems.Maintained relationships with placed/pipeline candidates to gain knowledge and obtain referrals.Prescreen candidates and evaluate their capability with specific job requirements.Review open job descriptions to ensure quality and proper compliance.Create and maintain daily spreadsheet for active candidates.Proficient in recruiting software: - ATS (Job Diva) integrated with Monster, Career Builder and Dice.Hands on experience with Job Boards like Ziprecruiter and LinkedIn. Show less

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  MATRIX Resources

  Aug 2023 - Mar 2024

  Senior Associate - Enterprise Accounts

  Identified new sources of data and methods to improve data collection, analysis, and reporting. Collaborated with clients on launch of job fairs and facilitated hiring events for the largest vendor in the USA.Developed and enhanced procedures, processes and controls, reporting, and KPIs.Supported clients like NYSE: C (Citi Group) and NYSE: ACN (Accenture).Provided the best customer experience in terms of payroll management and customer retention.Excellent track record till date managing over 70+ clients till date on roll.Thorough understanding of banking platforms like Odin and Plus500 and their working.Managed multiple services with their sales and co-coordinating frequently with the seniors and clients to ensure timely delivery of services.Worked closely with vendors for Corp to Corp, in house developers and aided in the validation of work authorization process with internal teams.Assisted in training several new recruiters and sales associates on sourcing, managing client and candidate expectations, leveraging Boolean strings, and consultant care.Managed consultants while on assignment; facilitating redeployment as assignments approach completion.Strategically sourced and built pipelines for all roles in Product design, and technology, including engineers, product and project managers, designers, etc. Created and executed a full life cycle recruiting process, ensuring a smooth and positive candidate experience. Partnered with hiring managers and leadership to understand their needs and build out best practices. Developed a multi-faceted recruitment approach to source a creative and diverse talent pool. Helped sustain and improve candidate experience. Collaborated with internal stakeholders, leadership, and HR Business Partners to understand hiring needs, clearly mapped out strategies and managed expectations throughout the process. Leveraged ATS (BullHorn) and other data to report on recruiting metrics. Show less

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  UrbanPiper

  Apr 2024 - now

  Customer Success Lead

  Led the Customer Success team at UrbanPiper, growing it from 4 to 8 members while promoting a culture of technical upskilling, structured onboarding, and proactive support. Demonstrated modern leadership through hands-on mentorship and strong process ownership.Handled high-priority escalations and served as the first point of contact for enterprise clients across India, UK, and UAE (including JuiceBaby UK, Biryani Blues UAE, Ciferon, Syrve, TM Bill, and LS Retail), ensuring minimal business disruption and consistently high CSAT scores.Collaborated cross-functionally with Product, Engineering, and Ops teams to guide platform improvements, deliver merchant feature requests, and close feedback loops effectively.Leveraged deep knowledge of POS systems, menu management, and custom/generic API documentation to advise merchants on advanced use cases, workarounds, and integration strategies.Standardized response formats and created SOPs adopted across the org, driving consistency and quality in merchant communication. Monitored key KPIs and SLAs (FRT, CSAT), leading team reviews and root-cause training on query debugging and code search.Recognized for internal promotion and cross-team collaboration, contributing directly to customer experience and brand trust in a competitive food-tech SaaS environment. Show less