Makyaleni Shao, CPA (T)

Experience

• 

  CRDB Bank Plc

  Jul 2010 - now

  • Identifying cost leakages and cost cutting areas in the Bank, and ways to mitigate such costs in comparison with the value for money it provides, this is achieved by providing regular insights on cost drivers and enhancing spending ownership and control.• Ensuring that Bank budget Preparation process is well coordinated and completed in the set timeline. This includes planning, preparing, and communicating such guidelines on the set time frame.• Effectively compiling quarterly reports to be shared to Business Units for their review and conduct meetings to understand challenges and brainstorm areas to save cost.• Conducting periodic reviews, to enable the bank to achieve targeted profit, by identifying areas which lead to an increase in revenue and emphasize on the importance of cutting costs.• Manage and communicate on the importance cost management and control while encouraging colleagues on the importance of saving at the end of the year. Show less • Lead implementation of appropriate, high-quality service provision methods to assess, identify and address gaps/weaknesses; and identify best practices to maximize effective customer service provision.• Manage, identify, and report on the poor utilization of the banks products and services that may lead to bad customer reputation and loss of revenue, on areas such as ATM machines onsite and offsite, due to frequent note jams, card reader problems, receipt jams and journal outages, network slowness in branches, simbanking and internet Banking.• Ensure effective communication and learning between team members to identify and assess customers’ financial needs, leading to successful cross selling of different financial products and services.• Coaching and communicating quality, consistency and adherence to bank policies and procedures, in minimizing and eliminating risk in the workplace.• Strategize and promote the use of information to guide performance management through well-analyzed, rapid, and timely feedback.• Work collaboratively with key headquarters and branch staff in processing, sharing experience, and resolution regarding recruiting, processing, and resolving customers and their financial related transactions.• Design, collect and communicate data and analysis of yearly financial and NFI revenue and expenses for preparing and analyzing branch budgets.• Strategize, lead and coach on on-job trainings conducted as a process of familiarizing the whole team, with different processes and procedures to ensure the smooth running of the branch. Show less

  • Specialist Cost Management

    Nov 2022 - now

  • Banking Officer

    Jul 2010 - now

  • Banker

    Jul 2010 - now

  • Sales Service and Support

    Jul 2010 - now