Ryan WK Moilliet

Experience

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  Baritone/Section Lead

  Sept 2008 - now

  Baritone Soloist

  Seasoned choral singer, and professional soloist. I am able to sing in many styles, and ranges of genre. Available for hire corporate gigs, weddings, funerals, and concerts.I am have sung with and have been hired professionally by St Timothy's Anglican Church, The Orpheus Choir (Sidgwick Scholar) and Opera in Concert, Toronto Operetta Theatre, The Toronto Bach Choir, The Mississauga Festival Choir, and most recently That Choir.

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  Mosaic Sales Solutions

  Sept 2010 - Dec 2015

  Brand Ambassador

  • Delivered targeted brand messaging and demonstrated products directly to consumers in various retail environments.• Optimized the consumer shopping experience by making it easy and enticing to personally test various products.•Scope of brands include Dyson, Reebok, TD Bank, Samsung, Bay Harbor, Swiss Naturals, LCBO, Skyy Vodka, Trophy Foods, Metro, SHOWCASE, Rogers, Garnier, NBA, and Benjamin Moore.

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  Apple Retail

  Dec 2012 - Apr 2013

  Specialist

  As a Specialist, I was responsible for ensuring that each customer walking through the door had a pleasant, unique, and hassle-free shopping experience. With warm and friendly customer-focused service, I assisted in the education of Apple products and completed sales transactions (both cash and electronic). Responsibilities included:• Connecting customers with various Apple products, and offering ideas and strategies to integrate the products into their daily lives• Providing minor technical troubleshooting of iOS devices and Mac products, and translating specific technological language into simple, easy-to-understand explanations• Ensuring a rich, interactive, and memorable shopping experience for every single customer. Show less

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  Ricoh Canada Inc.

  May 2013 - Aug 2013

  Sales Representative

  Outside Sales for Ricoh Canada, working in the York Mills location under DDLP.• Learned to demo a product, present and conduct initial discovery meetings by appointment• Management of information for each sales cycle through Salesforce.com• Cold call prospects in Toronto downtown core in person and via telephone• Expand Ricoh buying share within each account, and educate clientele on document management and records management software

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  Tarragon Theatre

  Sept 2014 - Jun 2015

  Patron Services

  As a member of Patron Services, my role was to provide excellent customer service through every interaction, whether as a bartender or patron services. Duties included:• Use of Theatre Manager software to create, manage and update account information of patrons• Process sales transactions using credit, debit, and cash. • Reconcile float and deposit sales for end of day• Correspond incoming phone calls from patrons• During shows, allow for tickets to be distributed and collect any outstanding fees• Chosen as Bartender for part-time shifts, as well as on-call Bartender for special events from Special Events Co-ordinator Show less

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  Artsmarketing Services Inc.

  Nov 2014 - Apr 2015

  Fundraiser

  At Artsmarketing Service my role was to engage via telephone with current patrons about the Community Access Program. I achieved top three ranking on my team, and was recognized as Caller of the Month.

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  Softchoice

  Apr 2015 - Sept 2015

  Inside Sales Account Manager

  Responsible for supporting the Toronto mid-market sales team. In this fast-paced and demanding environment, I was tasked with fulfilling quotes and orders for my customers, as well as proactive customer service care, and building strong rapport with both internal and external stakeholders.• Worked closely with Outbound Sales Reps and Customer Service Reps to complete sales transactions.

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  Ting Internet

  Oct 2017 - Oct 2022

  • Fulfilled provision requests from field-tech agents and sales teams and maintaining documentation of the installation process through ServiceMax.• Troubleshooted a multitude of residential IT infrastructure (SMB, Enterprise), network, software, and legacy equipment issues, ranging from EFM, T1, DSL, Cisco switches and phones, interfaces and routing, voicemail, and digital phone features.• Dispatched service calls and analyzing issues in collaboration with field-tech agents• Achieved a 100% consistency score in month-over-month Customer Experience Survey evaluations Show less • Attained a 98% consistency score in ongoing Customer Experience Survey evaluations.• Maintained better Bug Advocacy and processes for Low-Priority Product Management engagements.• Engaged in sprint demos for the Ting Mobile app to improve the user experience of managing customer usage alerts.• Developed support documentation to guide both internal and external stakeholders through a major migration project.• Facilitated training sessions for new Customer Support recruits on our Billing and Provisioning platform. Show less

  • INTERNET SUPPORT ADVISOR (RESIDENTIAL)

    Dec 2021 - Oct 2022

  • Customer Support Advisor

    Oct 2017 - Jun 2022
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  BMO

  Oct 2022 - now

  Data Analyst

  • Developed operational documentation tools to formalize the FP Scorecard Team's structure and functionality, focusing on roles, responsibilities, processes, systems and coverage during peak periods.• Maintained and strengthened relationships with the Financial Planning Programming Office, facilitating analytics extraction to support business objectives.• Successfully trained and supported FPP's Program Specialist in utilizing applications like AQT for data queries and SSRS reports.• Contributed to the development of Portfolio tools to streamline Bulk Loads processing.• Created SAS scripts to import Excel intake forms from Bulk Loads into the Automation Table, aiding Developers in portfolio automation processes.• Monitored Automation processes during Weekend Runs, identifying problem scripts, or failing packages and notifying the appropriate stakeholder.• Identified improvement opportunities and devised a transition plan to SharePoint for efficient information capture and stakeholder communication of the Weekend Run Issue Log.• Assisted in training and onboarding three new team members using operational documentation, leveraging HR tools such as Job Aid, ServiceNow Requests, and Confluence. Show less