Alex Herrmann

Experience

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  Walt Disney World

  Jan 2014 - Dec 2020

  Built relationships with diverse lines of business and partners across 34 resort properties and 4 theme parks to ensure the most efficient process of escalation and response from security hosts, k-9, investigators, and plain clothes officers. Managed a multitude of projects throughout Resort and Park properties, including installations of security screening technology, special events, construction security, critical incident training & response, community watch training, training & development refreshes, and threat assessments. Show less

  • Resort Duty Manager

    Jun 2019 - Dec 2020

  • Security Manager

    Dec 2015 - Jun 2019

  • Security Specialist - Trainer

    May 2015 - Dec 2015

  • Security Host

    Oct 2014 - May 2015

  • College Program - Disney's Typhoon Lagoon Guest Services

    Jan 2014 - Oct 2014
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  Amazon

  Jan 2021 - Sept 2021

  Loss Prevention Specialist

  Leveraged monitoring software, databases queries, and technology tools to mitigate loss and shrink for operational stakeholders and customers while routinely reporting to senior leadership on the status of critical incidents and casework. Developed outstanding lines of communication with internal teams including operations, IT, Engineering, health and safety, and human resources to guarantee effective and immediate response to security and operation incidents.

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  Accesso

  Sept 2021 - now

  Support eCommerce ticketing implementation projects according to project scope while engaging with clients to understand their expectations, represent their requests or concerns to internal product owners, and drive program success. Proactively manage projects to identify and mitigate risk and communicate with implementation managers, development teams, and external stakeholders to strategically troubleshoot, solve, and deliver on SLA’s. Provide updates and milestones to implementation managers regarding assigned taskwork, utilizing technical knowledge and SQL database understanding to build, troubleshoot, and test solutions during the implementation process. Show less

  • Software Project Coordinator

    Jul 2023 - now

  • Global Implementation Specialist

    Sept 2021 - Jul 2023