Pamela Franco

Experience

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  Pfizer

  Jun 2012 - Jul 2012

  Technical Services Intern

  • International work experience at the Philippines with full cultural immersion • Developed work-instructions for the operation of pilot plant homogenization, pasteurization, and spray-dryer equipment. • Conducted composition analysis at the laboratory with ICP spectrometer equipment• Worked with Product Development on a project to reduce mixing time and improve flavor of the product

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  Holcim

  May 2013 - Aug 2013

  Quality Control Intern

  • Analyzed and compared effectiveness of quality indicators through data analysis• Conducted laboratory hygiene audits and gave recommendations for areas of opportunity and facility improvements. • Planned and conducted experiments to investigate quality problems happening during shut-downs for preventive maintenance

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  Azteca Milling, L.P.

  Feb 2014 - Feb 2015

  Technical Support Technician

  • Supervised a process-improvement project that reduced water, steam and chemical consumption by 60% and reduced corn cooking time by 50%. • Developed monthly production, quality, and raw material reports. • Calculated mass balances of the lines and identified opportunity areas for the reduction of raw material consumption.• Conducted production trials to improve process smoothness as well as continuously achieve quality requirements• Effectively worked with a team of supervisors, operators, and managers to reach production goals and troubleshoot mechanical failures Show less

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  Mission Foods

  Jun 2015 - Apr 2016

  Quality Assurance Supervisor

  • Manage laboratory expenses and maintain chemical and supply inventories. • Plan staff schedule, give safety and quality trainings, and coach a team of 15 people• Commit to safety by leading food safety inspections, opening/responding to CARs, doing root cause analysis of line issues, and participating in HACCP audits• Verify and validate laboratory activities to assure compliance with regulations• Implement 5s programs in the laboratory and enforce GMPs• Coordinate environmental and microbiology programs Show less

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  Daisy Brand

  Apr 2016 - Jul 2021

  • Oversee all quality assurance and food safety functions including laboratory practices, raw material quality, supplier scorecards, consumer complaints, and all regulatory compliance with federal, state and local regulations• Develop a team of 12 members with different responsibilities including analysts, leads, coordinators, a manufacturing engineer and a sanitation coordinator. • Lead internal and external quality audits including SQF certification, Health Department inspections and customer audits.• Serve as the site’s legal point of contact for all quality-related government regulatory affairs.• Oversee quality programs such as consumer complaints, environmental program, pest control, lab equipment maintenance, and others.• Assign and track completion of corrective and preventive actions from internal GMP inspections, audits, root cause analysis (cause maps), or any other applicable quality/food safety related trigger.• Responsible for the implementation and update of the Food Safety Plans , HACCP plans, FSMA and Food Defense plans.• Collaborate with other department leaders on project implementations, R&D trials, plant yearly goals and key metrics, as well as corporate initiatives. Show less • Conducted root cause analysis investigations for a variety of issues and worked with an inter-departmental team to implement preventive and corrective actions. • Managed the plant’s consumer complaints program by trending sensitive and non-sensitive complaints and lead investigations by collaborating with other departments and implement corrective actions as necessary. • Responsible of infrared spectroscopy equipment. Completed monthly equipment preventive maintenance, weekly and quarterly calibrations, as-needed troubleshooting, as well as conducted plant-wide proficiency tests.• Coordinated finished product evaluations, data entry, and provided feedback and trends on product performance.• Lead the plant GMP inspection program, reviewed findings, created reports by department, assigned corrective actions and oversaw completion rate.• Collaborated with other departments on plant trials and provided recaps, data analysis, and recommendations based on findings. Show less

  • Quality Manager

    Feb 2019 - Jul 2021

  • Quality Resource

    Apr 2016 - Feb 2019
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  Applied Materials

  Nov 2021 - now

  Operations and Customer Quality Engineer