W. Ed Becker

Sheridan, Wyoming, United States

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Timeline
About me
B2B Customer Experience (CX) Strategy & Operations, CCSM, Former MSP/TSP Owner, Customer Success Manager, Business Technology & A.I. Matchmaker.
Education
- Frostburg state university
  -
  B.s.
- Loyola university maryland
  -
  M.a. (c)
- Harvard university
  -
  Kennedy school of government
- Carnegie mellon university
  -
- University of maryland
  -
  M. ed.
Experience
- United states general services administration
  Jun 1979 - Sept 1996
  Director, eastern zone federal information systems support program
- Beckitsystems, inc.
  Jan 1999 - Dec 2024
  - Founder & CEO
    Jan 1999 - Dec 2024
  - Founder & President
    Jan 1999 - Nov 2024
- Digital maturity group
  Jun 2020 - Dec 2024
  - Certified Digital Advisor
    Jun 2020 - Dec 2024
  - Member Of The Board Of Advisors
    Jun 2020 - Dec 2024
- Churnzerocx, llc
  Dec 2024 - now
  Chief customer success officer
  Customers buy MSP Services and products based on sales promises and renew agreements based on outcomes and experiences that prove they received value and progressed toward their goals. Customer Success Managers make that happen for the most successful MSP businesses and non-profits.
Licenses & Certifications
- 2025 artificial intelligence (ai) implementation in organizations
  Ciotechcentral
  Jan 2025
- Certified customer success manager (ccsm)
  Successhacker
  Feb 2025
  View certificate
- Executive diploma chief information officer
  Institute of management, technology and finance
  Jan 2025
- Certified digital advisor
  Digital maturity group
  Apr 2020