Experience

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  Hsbc

  Jan 2006 - Jan 2008

  Fraud analyst
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  Travelers

  Jan 2008 - Jan 2010

  Dispatcher
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  Greatcall

  Jan 2011 - Jan 2012

  Financial services fraud analyst/ quality assurance specialist
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  Genica corporation

  Jan 2012 - Jan 2013

  Ecommerce fraud supervisor
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  Jenson usa

  Feb 2014 - now

  Fraud prevention and risk manager

  • Evaluate the effectiveness of internal controls for various departments throughout the company.• Make recommendations to support the improvement of internal controls and risk exposures, and work with the leadership team to implement procedures for improvement .• Evaluate and give recommendations on segregation of duties .• Support various departments by conducting audits to include activities such as: bin counts, inventory adjustments, transaction verification, etc.• Effectively discusses project expectations and communicates with the team throughout the support engagement.• Manage all facets of fraud detection, prevention, and chargeback strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.• Identify fraud prevention software errors, fraud data, abnormalities and technical problems. Perform Analysis: Drive weekly/monthly fraud reporting against KPIs and perform analysis to support fraud prevention initiatives.• Takes care of and resolves customer complaints in a manner that builds trust and lasting relationships with customers.• Provide backup support within the billing department to maintain daily credit specialist role as needed. • Work with director team to provide a continued understanding of various compliance and regulations for the protection of customer . (PCI, CPNI etc.)• Creating, testing, implementing and removing rules based on risk trends.ERP Process Manager- Dynamics 365 Show less