Experience

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  Momentous insurance brokerage, inc.

  Aug 2015 - Mar 2019

  Account manager

  - Managed 45+ accounts per month in development, implementation and servicing of renewal accounts before yearly expiration- Expanded advocation of clients through expansion of coverage ensuring all liabilities are covered which led to a 15% increase in revenue - Educated clients on coverages, exclusions and exposures, gaps in coverage, to promote product awareness and brand loyalty - Created >10 new business accounts monthly through negotiation with wholesaler to determine best coverage for all of clients liabilities Show less

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  Onelegacy

  Mar 2019 - Jun 2021

  Donation development coordinator

  - Ensured the highest level of client service to hospitals and donor families by focusing on a superior and seamless experience through the donation process of organ, eye, and tissue donation to >20 hospitals - Increased number of donors by 30% through cross collaboration with key healthcare professionals to develop curated donation programs. - Analyzed data to enhance and develop SOP to align with federal and state guidelines, discovering new areas of opportunity for improvement - Cross collaboration with multi-disciplinary and executive teams to brainstorm on enhancements and resolve existing challenges, acting as a subject matter expert within the donation process- Enhanced organ and tissue donation referral pipeline by 40% through attendance of administrative meetings, presentations, and education of various units of clinical triggers Show less

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  Findox inc.

  Jun 2021 - now

  Client success manager