Experience

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  T-net, zgharta, lebanon

  Jan 2008 - Dec 2013

  Owner | it repair shop & internet café

  • Managed day-to-day operations of an internet café and PC shop, ensuring high-quality customer service and efficient business processes.• Sold and repaired PC hardware, mobile devices and tablets providing tailored solutions for customers' computing needs.• Installed and configured software, performed system formatting, and ensured seamless functionality for clients' devices.• Offered technical support and troubleshooting services for customers on various hardware and software issues. Show less

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  Family medical center lebanon

  Jan 2014 - Dec 2016

  Information technology administrator

  • Network & Server Management: Installed and configured Windows Server (2008 R2, 2012 R2), Active Directory, DHCP, DNS, and VMware vSphere, ensuring a secure and efficient network environment.• Healthcare Systems Support: Managed PACS systems, integrated medical devices (e.g., Ruby, Elite, Olympus) with hospital software, and provided support for hospital management software (MedPoint) and intranet applications.• Hardware & Network Infrastructure: Administered Cisco and HP switches to optimize network performance, and provided support for a wide range of devices including servers, mobile devices, and printers.• Technical Troubleshooting: Diagnosed and resolved hardware/software issues across various platforms and devices, ensuring smooth daily operations. Show less

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  United nations

  Mar 2017 - Oct 2019

  Computer software and hardware educator

  • Educated and trained staff on computer software applications and hardware troubleshooting techniques to improve overall IT literacy across the organization.• Developed and delivered customized training programs, focusing on software applications, system administration, and hardware maintenance.• Provided one-on-one support to staff on software usage, addressing technical challenges and ensuring smooth operations.

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  Continental group sarl

  Nov 2019 - now

  Information technology manager

  • Led IT Projects & Solutions: Managed and implemented Microsoft Dynamics Business Central projects, integrated LS Retail POS systems, and configured Microsoft Dynamics NAV on Azure, ensuring seamless business operations.• Infrastructure & Cloud Management: Installed and configured Domain Controllers, Active Directory, DHCP, DNS, and virtualized environments using Microsoft Hyper-V and Azure Virtual Machines.• Data Security & Backup: Designed and maintained secure server environments, synchronized data between servers and cloud systems, and implemented regular backup schedules for data protection.• Technical Support & Training: Provided comprehensive help desk support for software (e.g., Microsoft Office, Adobe Photoshop), developed user training guides, and conducted infrastructure audits.• Hardware & Systems Maintenance: Diagnosed and resolved hardware/software issues across various platforms (Windows, macOS, Linux) and maintained all company IT hardware, including servers, printers, and CCTV systems. Show less