Experience

• 

  Nokia siemens networks technology co. ltd

  Jan 2011 - Jan 2013

  Engineer
• 

  Cisco

  Jan 2013 - now

  • Assuming all responsibilities from previous role. Promotion which expanded responsibilities: • Understanding of end-to-end Data Center technologies and design best practices• Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity• Utilize moderate to complex lab setups to recreate and solve problems• Proven crisis management skills and ability to handle critical customer issues/problems• Able to determine problems and deliver solutions with a high level of customer satisfaction• Interface internally with CSEs, SEs, NCEs, and internal engineering departments• Act as a technical expert and provide support on a world-wide basis• Designated Fibre Channel SME for escalations• Provide technology/product training to include global TAC training• Make global impact through process improvement and transfer of knowledge Show less • Provide second/third level technical support primarily for VMware and UCS including B-Series and C-Series to Cisco customers, partners, account teams, and other TAC engineers.• Responsible for documenting and driving software defects to resolution/fixed release.• Research complex datacenter networking and virtualization problems where extensive evidence-based troubleshooting is required.• Utilize moderate to complex lab setups to recreate and solve problems• Proven crisis management skills and ability to handle critical customer issues/problems.• Able to determine problems and deliver solutions with a high level of customer satisfaction. Show less

  • Technical Solutions Architect - Cloud & AI Infrastructure; Pre-Sales

    Apr 2021 - now

  • Data Center - Global Enterprise Segment Americas, Customer Success Leader

    Apr 2020 - Apr 2021

  • Team / Tech Leader - High Touch Expert Care - Data Center (Engineer IV)

    Mar 2017 - Mar 2020

  • Technical Consulting Engineer Lead - Server Virtualization - Data Center

    Nov 2016 - May 2017

  • Technical Consulting Engineer - Server Virtualization - Data Center

    Jan 2015 - Oct 2016

  • CALO

    Jan 2013 - Jan 2015