Experience

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  System target technologies

  Sept 2005 - Oct 2006

  Software engineer

  Key Responsibilities: Performing business requirements elicitation, analyzing system features, documenting system requirements and designing UI; writing code in C# and SQL.Achievements: Together with the team, several new modules to the basic functionality of the Terrasoft CRM were developed and implemented.

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  Sitronics it

  Jan 2007 - Jul 2009

  Business analyst/siebel crm consultant

  Key Responsibilities: Analyzing and modelling business processes and marking gaps with Siebel BPSL, formalizing system requirements and designing UI, system pre-configuring, preparing project documentation: requirement and business process specification, test and use cases.Achievements: Certified as a Siebel CRM Consultant. Prepared documentation with the functional requirements by Contact Center, Campaign Management and Sales Management modules in the Siebel CRM project for a Russian Telco operator. Show less

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  Miratech

  Apr 2010 - Dec 2012

  Business analyst/solution architect

  Key Responsibilities: Analyzing, modelling and reengineering business processes, suggesting solutions based on best practices and basic functionality of SIEBEL CRM, developing implementation Road Map, preparing project documentation (requirement and business process specification, use cases), supporting contractor tasks, and involving in the delivery stage as QA and Trainer (iHelp forming).Achievements: Designed solution for B2B Sales (B2B account architecture & customer assignment, plan distribution, sales methodology, opportunity & quote management, sales funnel, customer agreements architecture) and supported its implementation in the Siebel CRM project for Ukrainian Telco operator. Show less

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  Km ware of km core usa, inc.

  Dec 2012 - Oct 2013

  Business analyst/solution architect

  Key Responsibilities: Analyzing and modelling business processes, performing business requirements elicitation, system pre-configuring, suggesting solutions based on best practices and basic functionality of SIEBEL Field Service, and preparing project documentation (requirement and business process specification, use cases).Achievements: Designed solution for B2B Field Service in the Siebel CRM project for Ukrainian machine-building holding.

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  Нова пошта

  Dec 2014 - Jun 2015

  Business analyst/crm specialist

  Key Responsibilities: Analyzing and modelling business processes, analyzing system features, developing business requirements for SugarCRM and testing designed functions, and teaching users to work with new functionality.

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  Cs sap systems srl

  Jun 2015 - Aug 2016

  Senior business process analyst

  Key Responsibilities: Analyzing business process architecture and the condition of the business (survey through questionnaires and interviews), developing regulations for BPM, mentoring and leading a team of business process analysts, providing process approach to management for Group of Companies, leading projects of the process optimization.Achievements: In a group of senior analysts, Built the BPM department and the team of business process analysts. Provided process approach to management for Moldovan Group of Companies and prepared business processes of Head Quarter and one Business Unit to automatization by SAP ERP. Show less

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  Yuria-pharm llc

  Sept 2016 - May 2019

  Business analyst/solution architect/bpm expert

  Key Responsibilities: Analyzing the condition of the business, business process benchmarking, building goal-centric architecture of business processes, implementation process approach to management, business process modelling, transformation and preparing for automatization.Achievements: Drived of building a Business Excellence Office and developed concept and regulations for BPM. Investigated solutions and leaded implementation of iBPMS and Project Mgmt System. Made redesign of PLC and Recruitment business processes and started its transformation. Managed project of Marketing and B2C Indirect Sales automatization (by Creatio) for one of Business Units. Show less

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  Labro transformation hub

  Oct 2019 - Jan 2024

  Co-founder/bpm consultant

  Key Responsibilities: Team leading and mentoring, operational team managing, participation in sales, supporting projects as a process architect, BPM methodologist and portfolio/project manager.Achievements: Built and lead a powerful team of Business Process Analysts that implemented projects by business processes optimization and preparation for automation in more than 10 companies in Ukraine, Central Asia and UAE.

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  Vancouver shipyards co ltd

  Nov 2024 - now

  Business analyst