Experience

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  Edfinancial careers

  Apr 2008 - Jul 2010

  Business analyst

  ● Participated on Scrum development team to develop custom applications● Communicated effectively with software design team, quickly gaining their respectand becoming valued “go-to” team member● Produced user documentation for each project for audit purposes● Calculated and tracked project savings of over $500,000 in 2009 and 2010● Maintained positive relationships with business users and software design team tofacilitate ongoing communication● Coordinated meetings, lead discussion for projects, and maintained record of derivedaction items● Collaborated with business stakeholders and systems users to identify, analyze, refine,and document business process requirements● Identified process inefficiencies through gap analysis and outlined sensible solutions Show less

• 

  Edfinancial careers

  Jan 2012 - Jan 2014

  ● Responsible for decision making and conflict resolution● Performed back up duties as needed on scrum team● Removed any roadblocks that occurred● Lead department in Scrum/Agile process● Expanded cross-functional organizational capacity by collaborating acrossdepartments on priorities, functions and common goals● Researched new tools and technologies for potential use by quality assurance team● Delivered feedback to upper management regarding employee performance andtraining needs● Improved operational planning and business frameworks to enhance resourceutilization and reduce waste● Maximized productivity by keeping detailed records of daily progress and identifyingand rectifying areas for improvement● Cross-trained existing employees to maximize team agility and performance Show less ● Analyzed costs for projects to determine business value● Devised project scoping and specification documents to clearly communicateproject roadmap to both developers and stakeholders● Served as lead liaison with external application for government and helped resolveissues/concerns with product● Involved in gathering requirements and meeting with end users● Trained end users on any new developments and/or enhancements made toproducts● Participated in Release Go/No Go meeting to communicate test results andcontribute in assessing risk for deployment for projects/work items assigned● Assisted in troubleshooting production issues to determine issue and resolution, whichallowed developers to stay focused on current work● Performed user acceptance testing to end user● Owned and prioritized product backlog● Oversaw entire product deployments from vision and creation to rollout and delivery● Focused on building critical features up front in order to identify constraints andtechnical challenges● Managed multiple projects effectively in a demanding environment with tightdeadlines.● Contacted proper stakeholders to share changes to project scope and timelines● Delivered exceptional level of service to each customer by listening to concerns andanswering questions● Worked closely with development to maintain optimum levels of communication toeffectively and efficiently complete projects● Participated in continuous improvement by generating suggestions, engaging inproblem-solving activities to support teamwork● Developed and maintained courteous and effective working relationships● Used critical thinking to break down problems, evaluate solutions and make decisions Show less ● Lead Product Release Management functions which may include developing testplans, perform test plans, facilitating with end user for end user acceptance testing● Participated in sprint planning to size and create tasks● Reported progress to team(s) on testing progress for assigned projects/work items indaily scrum● Monitored resolution of bugs, tested fixes and helped developers tackle ongoingproblems by providing QA perspective● Wrote and optimized test cases to maximize success of manual software testing withconsistent, thorough approaches● Collaborated with developers and product owners to stay current on productfeatures and intended functionality● Operated under Agile and Scrum frameworks to complete releases every two weeksand well-organized sprints● Authored and maintained well-organized, efficient and successful manual test casesfor entire team● Documented testing procedures for developers and future testing use Show less

  • MANAGER OF PROJECT MANAGEMENT & QUALITY ASSURANCE

    Jan 2013 - Jan 2014

  • IT PRODUCT OWNER

    Jul 2012 - Jan 2013

  • Software Quality Assurance Engineer

    Jan 2012 - Jul 2012
• 

  Discovery inc

  Jan 2014 - Jan 2022

  • Google Adoption Team Leader• Aided in migration of over 18,000 employees from Outlook to Gmail• Helped business users transition existing processes from Microsoft to Google• Resolved problems, improved operations, and provided exceptional service for Google Workspace• Collaborate with key stakeholders and executives to gather use cases and provide guidance• Translate technical requirements to other IT teams• Lead departmental trainings for targeted audiences up to 350 people, including executives• Create operational reports for leadership• Responsible for delivering enhancement requests to Google• Responsible for collecting and analyzing data to determine final decisions to transition to Google• Manage high risk items to keep projects on target• Consulted with product development teams to enhance products based on customer interest data• Mentor Business Analysts team to assist in their growth• Led Google Adoption team in conducting over 300 use case meetings, which resulted in successful customer transition• Developed and maintained courteous and effective working relationships• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity• Consulted with product development teams to enhance products based on customer interest data. Show less ●Responsible for creating vision for team's future goals and projects● Manage customer relationships and expectations by developing communicationprocess to keep others up-to-date on results● Create product roadmap quarterly● Act as primary liaison for stakeholders for company with over 18,000 users● Work with Business Owners and Executives to demonstrate new tool functionality● Provide leadership to team members and peers by collaborating with others● Assist in identifying improvement opportunities (proactive and reactive)● Responsible for moving code into production & smoke testing● Attend all Scrum meetings (i.e. Stand ups, technical reviews, demos, sprint planning,retrospectives)● Admin of ServiceNow Platform to assist in troubleshooting● Owned and prioritized product backlog● Oversaw entire product deployments from vision and creation to rollout and delivery● Focused on building critical features up front in order to identify constraints andtechnical challenges● Managed multiple projects effectively in demanding environment with tight deadlines● Mentor Business Analysts team to assist in their growth Show less ● Interacted with internal customers to understand business needs and translate intorequirements and project scope● Conducted documentation and visual aids as needed● Manage customer relationships and expectations by developing communicationprocess to keep others up-to-date on results● Organize and run daily stand up, backlog grooming, and sprint planning sessions● Responsible to demo functionality to stakeholders and conduct user acceptancetesting sessions● Admin of ServiceNow Platform to assist in troubleshooting● Assisted in implementation of HR Module, Service Portal and KnowledgeManagement● Responsible for moving code into production & smoke testing● Responsible for managing workload for outside contractors● Project Manager for Discovery/Scripps ServiceNow Migration which went live July2018● Streamlined techniques to support agile methodology implementations● Supported leadership team with reporting, analysis and business presentations toinform divisional strategies● Executed analysis of risks and identified risk mitigation strategies Show less

  • Senior IT Product Manager

    Oct 2020 - Jan 2022

  • IT Product Owner, ServiceNow

    Oct 2019 - Oct 2020

  • Senior Business Analyst, ServiceNow

    Jan 2014 - Oct 2019
• 

  Thirdera

  Jan 2022 - Feb 2023

  Business process consultant

  • Developed complete business plans and operational strategies for new and existing business.• Devised strategies to improve organization efficiency and optimize group management.• Enhanced client satisfaction ratings by resolving difficult customer issues through completion.• Devised processes to boost long-term business success and increase profit levels.• Conducted interviews with key business users to collect information on business processes and user requirements.• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.• Improved business direction by prioritizing customers and implementing changes based on collected feedback.• Identified process inefficiencies through gap analysis and outlined sensible solutions.• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.• Collaborated with engagement managers, team members and technologists to define solutions and drive progress.• Communicated with project team members to keep project on schedule.• Suggested enhancements to product design that would improve user experience.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Demonstrated respect, friendliness, and willingness to help wherever needed. Show less

• 

  Infocenter

  Feb 2023 - now

  Senior consultant