Experience

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  Neonetwireless nig ltd

  Aug 2017 - Dec 2019

  Network engineer

  Provided network support services for devices such as hubs, bridges, routers and other hardware.Performed virtual machine provisioning, VM priority setup and template cloning.Monitored network capacity and performance to diagnose and resolve complex network problems.Escalated emergency technical issues beyond scope to maintain optimum up-time.

• 

  Cwg plc

  Jan 2020 - Oct 2020

  It infrastructure and hardware engineer

  Researched complex technical issues and provided resolutions.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Windows active directory administration.Carried out preventive maintenance of computer accessories at Stanbic IBTC Headquarters and other branches within Lagos.Configuration and set up of virtual machines in azure.Computer hardware maintenance, troubleshooting and repair.Customer service administration. Show less

• 

  Tek experts

  Nov 2020 - Jan 2023

  Worked as a member of the enterprise exchange online/ exchange hybrid support team in office 365 Administration.Worked with Microsoft customers to resolve issues in Azure active directory, Azure AD connect server, conditional access, exchange online/exchange hybrid, Mailflow Issues, HCW, SSPR, MFA, outlook desktop client, outlook on the web, enterprise identity, Microsoft security portal, sensitivity label, DLP policy, Retention policy and Microsoft compliance portal.Helped customers apply all the security features in Microsoft security portal.Worked with customers on mailflow issues by creating connectors and transport rules.Carried out multiple migration of emails from the on-premise exchange server, IMAP migration from other IMAP servers, and G-suite Migration from google mail server.Automate troubleshooting steps by applying powershell scripts.Helped set up AD connect server to sync users from the local active directory server.Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.Assisted customers in identifying issues and explained solutions to restore service and functionality.Collaborated with supervisors to escalate and address customer inquiries or technical issues.Conducted in-depth product and issue resolution research to address customer concerns.Collaborated with colleagues in both domestic and international support facilities.Meet the individual and team KPI on customer satisfaction. Show less

  • Technical Lead

    Oct 2022 - Jan 2023

  • Technical Support Engineer

    Nov 2020 - Sept 2022
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  Freelance

  Feb 2023 - now

  Technical support specialist

  Help resolve customer issues in office 365 environment.Meet individual and team KPI parameters.Help onboard new members to the team