Experience

• 

  Tnt

  Jan 2006 - Jan 2007

  Sr. customer relationship executive

  Ensure customer satisfaction through quarterly surveys. Analyze and identify key concern / improvement areas from the survey and work out clear action plans.

• 

  Nokia

  Oct 2008 - now

  • Business processes and workflows gap identification and mitigation for stronger internal controls.• Process maps, documentation, and best practices awareness among cross functional stakeholders. • Leading Lean and Six Sigma projects for process improvement.• Delivery of mandatory business continuity model for critical NoC projects.• Operational business transformation initiatives for cost efficiency and ROI• Working with Leadership team to provide effective levers for the transformation initiatives.• Hypothesis analysis in projects.• Drive governance practices in line with project management practices to ensure visibility of business operations KPIs and performance / efficiency like Service Request Fulfillment Service gaps etc.• Represent the business group in ISO BCMS, HSSE, and Financial internal and external audits, drive relevant internal stakeholders to work on audit findings and OFI (Order for Improvement) to evade non-conformance. Show less • Creation/Validation of Purchase Order (PO) and invoice payment.• Manage Order to Cash, dispute management. • Performing cost forecasts, cash flow forecasts, and chart of accounts analyses.• Adoption of new/ evolving methodologies/tools/technologies in the Finance space.• Leading governance meetings with different stakeholders• Team management, Effective collaboration with the team members to meet the deliverables and driving process standards.• Variance analysis and publish the dashboard. • Led the cost saving projects with different Business Groups finance Manager. Show less • Demand Supply Planning for new business of nokia.• Handled order management assignments for Idea(customer).• Ensure processing of customer orders with in SLA.• Issuing purchase orders to telecom vendors for supply of equipment.• Ensure timely fulfillment of orders by vendor's to customer.• Ensure zero defect billing/Invoicing to customer/vendor.• Performance monitoring, Productivity improvement, issue identification and resolution, SOX compliance.• SME for SAP user interface SD & MM module.• Implementation of E1 Sales Model .• Liaison with LSP for tracking of imported equipment's. Show less

  • Business Operations Manager

    Aug 2019 - now

  • Financial Analyst

    Mar 2010 - Jul 2019

  • Project Engineer

    Oct 2008 - Mar 2010