Experience

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  Best buy

  Jul 2004 - Oct 2007

  Sales manager

  Sales Manager, (2004 – 2007)As the Sales Manager, I served as a Zone Sales Manager for a brand new store. I hired and trained staff within a six week window up until the grand opening of the store in October. I prepared the team for the holidays by role playing using the CARE+ Sales Model that I helped developed.► Recognized for development work with the CARE+ Sales Model, and was asked to train the district sales managers and store managers in how to introduce the CARE+ Sales Model into the other stores. Show less

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  Mens wearhouse

  Jan 2007 - Jan 2011

  General manager
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  Men's wearhouse

  Oct 2007 - Dec 2010

  General manager

  General Manager, (2007 – 2010)As the General Manager, I headed the store’s operations including revenue and cost elements, personnel management, training and development, inventory oversight, customer service, and sales initiatives.► Handled all customer escalations and employee turn-around with tact and diplomacy.► Facilitated marketing and sales functions to include appropriate staffing levels, sales items inventory, and educating employees on sales items advertised.

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  The foundry big and tall co. / jc penny inc.

  Dec 2010 - Jun 2012

  Store manager

  JC Penny Inc.Store Manager, (2010 – 2012)As a Store Manager, I oversaw store operations and provided general management over the store associates. I hired, trained, and coached associates in all store operations including cash flow, credit transactions, customer service, merchandising, and proper store cleanliness.► Drove associate incentive programs in order to increase customer sales.► Performed internal audits for compliance and to appropriately identify any areas of risk to the company. Show less

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  Titlemax

  Dec 2012 - Aug 2013

  General manager

  General Manager, (2012 – 2013)As a General Manager, I administered policies and procedures concerning daily operations to enhance compliance and safety measures. I coordinated the maintenance and inventory control over the facility. I demonstrated strong communication skills in leadership to enhance associates ability to communicate with others.► Delivered excellent customer service to help consumers with poor credit obtain cash loans.► Enhanced store growth and profitability by appraising vehicles, selling loan products to customers, expanding business developments, and obtaining a good CRM base. Show less

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  Verizon wireless

  Aug 2013 - Apr 2014

  Sales consultant

  Verizon WirelessSales Consultant, (2013 – 2014)As a Sales Consultant, I set personal sales goals and achieved those goals by being self-motivated. I promoted and marketed Verizon Wireless products to inspire customers to buy products and services.► Exceeded sales goals by providing excellent advice to customers regarding Verizon products and services.► Prevented loss of inventory by setting control standards according to policies and procedures.

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  Midway auto group

  Apr 2014 - Nov 2015

  Lead servie advisor

  Midway Cadillac, GMC, & ChevroletLead Service Advisor, (2014 – 2015)As a Lead Service Advisor, I developed and maintained relationships with hourly associates, managers, vendors, and various departments in the company. I served as a Change Agent in driving improvements in daily service operations.Accomplishments Include:► Built upon customer service experience to obtain Service Advisor GM Certification and Chrysler Certification.► Earned the Chrysler Dodge, Jeep, and Rams Certified Product Specialist. Show less

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  Gary michaels clothiers

  Nov 2015 - now

  General manager

  Gary Michaels ClothiersGeneral Manager (2015 – 2016)As a General Manager, I provided leadership to maximize on high-performance sales standards. I oversaw P&L management of the store for all shifts. I exceeded goals by standardizing processes and training associates on at all levels. I maintained public safety and environmental cleanliness of the store in compliance with health department regulations. I used lean management principles to reduce waste and increase profits.Accomplishments Include:► Turned a non-profitable store into a profitable store during the Holiday Season by increasing the UPT to 2.75 over the 1.3 that it was the previous year.► Increased revenue dollars by 50% over the previous year, with the average ticket going from $155 to $287.50. Show less

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  Platte valley auto

  Nov 2016 - now

  Service advisor ford master certified

  As a Lead Service Advisor, I listen to the customer to determine the services necessary to meet the customer’s automotive needs. I further analyze the automotive service problem to determine estimated pricing and work with technicians to determine a timeline for repair completion. During my time at Platte Valley Auto Lincoln & Ford, I have hired, trained, and mentored a Service Advisor to become a Ford Master Certified Service Advisor within one year.Accomplishments Include:► Earned the Senior Master Certified Service Advisor Designation for 2017-2019. ► Optimized labor performance to maximize labor revenue streams by building a strong team of technicians. Show less

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  Pony express ford

  Apr 2019 - now

  Service manager