Experience

• 

  Türkiye i̇ş bankası

  Oct 2010 - now

  As the Product Owner for payment systems mobile apps, I lead a diverse team of analysts, developers, designers, and testers. I collaborate closely with product teams to ensure compliance with legal regulations and the development of payment methods within mobile apps. Constantly enhancing user experience is a priority, alongside working on innovative payment solutions. I was tasked with preparing customer journey maps and researching customer experiences and user needs for POS and e-commerce solutions. Working with interdisciplinary teams of designers, digital channel specialists, marketing experts and product owners as Customer Journey Project LeadResearching and clarifying customer pain points and designing solutions to improve customer experienceCooperatively working with digital channel teams for UXTransforming organizational culture into more customer experience centric with company training programs and in-house guides Identifying the needs of Business Customers and providing tailor-made solutions to themManaging 3rd party agreements and supporting branches with various problem solving scenarios Following up the SME customer targets, preparing campaigns and mentoring branches on product based specialization needs Responsible for customer data analysis in SPSS

  • Product Owner, Payment Systems Mobile Apps

    Apr 2022 - now

  • E-commerce & Payment Systems Customer Experience

    Sept 2021 - Apr 2022

  • Digital Banking Division Customer Experience

    Mar 2017 - Oct 2021

  • Commercial Banking Marketing Division Business Customer Segment Marketing Specialist

    Jun 2015 - Mar 2017

  • Commercial Banking Marketing Division SME Customer Segment Marketing Specialist

    Apr 2013 - Jun 2015

  • Commercial Banking Marketing Division Data Reporting Analyst

    Oct 2010 - Apr 2013