Experience

• 

  Turrito (pty) ltd

  Nov 2017 - Oct 2018

  Technical support specialist

  Dedicated to Technical Support and Internal Hardware Management, my primary responsibilities centered around overseeing the operations and support of our proprietary computer systems, known as CloudGate. This multifaceted role involved not only the repair and maintenance of hardware components but also encompassed comprehensive software management for optimal performance.

• 

  Opennetworks (pty) ltd

  Nov 2018 - Nov 2019

  Google trainer

  In my primary capacity, I played a pivotal role in delivering comprehensive Google Workspace Training, encompassing a range of essential business tools such as Google Docs, Sheets, Drive, and other Google applications. The scope of this training extended to our clientele actively leveraging Google Workspace for their business operations. Additionally, I took charge of onboarding newly hired employees within our organization, ensuring they were proficiently equipped with the requisite skills to effectively utilize Google tools in their roles. Show less

• 

  Opennetworks (pty) ltd

  Jan 2020 - now

  As a Customer Success Manager at Opennetworks, I play a crucial role in ensuring our customers achieve success with our products or services. I serve as a point of contact for customers, building strong relationships, and providing support to enhance their overall experience. My responsibilities include:Customer Onboarding:Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our products or services.Account Management:Develop and maintain strong relationships with customers, serving as their advocate within the company.Understand customer needs and tailor solutions to maximize their satisfaction and success.Product Knowledge:Gaining a deep understanding of our products or services and staying updated on new features or enhancements.Provide product training and guidance to customers as needed.Issue Resolution:Act as the main point of contact for customer inquiries, issues, or escalations.Collaborate with internal teams to address and resolve customer concerns promptly.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and share insights with the product and sales teams.Renewals and Upsells:Monitor customer accounts and proactively engage in renewal discussions.Identify upsell opportunities and collaborate with the sales team to expand customer accounts. Show less In my role, I served as a Technical Support Specialist with a primary focus on providing exemplary support to our valued customers utilizing Google Workspace. My responsibilities encompassed not only addressing technical queries and concerns but also fostering strong customer relationships through meaningful technical engagements. This multifaceted role required in-depth knowledge and proficiency in Google Workspace packages and adept usage of the Google Admin console to ensure seamless and effective customer experiences. Show less

  • Customer Success Manager

    Jan 2024 - now

  • Technical Account Manager

    Jan 2020 - Dec 2023