Wilson Ng

Experience

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  Mosphera Resources

  Mar 2010 - Jul 2012

  IT Administrator
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  Espressolab asia pacific sdn bhd

  May 2013 - Feb 2015

  Barista

  Responsibilities:- Preparing all coffee and non coffee beverages. - Educate customers on our product and the specialty coffee industry in general.- Calibrating the espresso machine and grinder settings for acquiring a consistent taste in the coffee.- Maintaining strong customer relations.- Experience in pour over coffee such as V60 and Aeropress. - Daily inventory checking and ordering of supplies

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  The Culture Pot cafe

  Jul 2015 - May 2017

  Cafe Manager

  - Specialty coffee cafe with hot kitchen that serves the office and neighborhood community. MANAGE DAILY OPERATIONS OF RESTAURANT- Staff work schedule - Create SOPs for Stock Check and Inventory - Cost and Wastage Management to increase the profit margin.BACK-OF-HOUSE OPERATION ADVISOR- Bar/beverage and kitchen operations - Menu development by observing the popularity of each product and the customers' feedback for them.MAINTAIN STRONG CUSTOMER RELATIONS- Branding and Marketing strategies - Develop a strong sense of customer service within the team and work culture Show less

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  The Mealbox

  Jul 2017 - Jun 2018

  Operations Manager

  - Self service concept restaurant where customers order, pick up, and clear their own meals.OPERATIONS AND SETUP- Work side by side with owners in planning the entire shop layout to meet the self-service and operation flow requirements of the concept- Setting standard operating procedures to meet the KPIs. - Enhance customer's in-store experience by ensuring a smooth ordering process, including relevant system and traffic flow.COST AND LOSS PREVENTION STANDARDS- Implemented cost saving methods to reduce food waste. - Ensuring all supplies that come in are fully utilized and minimal wastage occurs Show less

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  Mozaic Gourmet sdn bhd

  Oct 2018 - Jan 2023

  - A coffee & beverage equipment and solutions provider. - Oversee all our clients nationwide.- Working with and representing brands such as Cafes Richard (France), BFC Espresso machines (Italy), Santos (France), Reneka (France) and Fiorenzato (Italy).SALES- Propose a suitable solution from our range of products and services we offer based on customer requirements. - Work closely with traditional and online dealers to increase our reach and sales.- After Sales services, including regular visits to ensure the performance and expectations are well maintained.PRODUCT TRAINING and SERVICE- To ensure that all products are presented at its best to clients.- Perform on-site training and prepare SOP for clients, such as barista training, beverage preparations, and basic equipment upkeep and maintenance. - Provide consultation on cafe/bar setup for new clients.- Ensure the proper setup is done prior to equipment installation. - Work hand in hand with other parties such as client's designers, contractors, hired team, etc for a smoother process. - Oversees and assists technician in equipment installations. - Conduct regular maintenance checks on equipment sold.MARKETING and BRANDING- Increasing brand awareness via social media, events and collaborations.- Bridging the gap between premium European brands and the local Malaysia market, showing how their value can be translated and accepted based on local requirements. Show less

  • Product Training and Sales

    Oct 2018 - Jan 2023

  • Product Specialist

    Oct 2018 - Jan 2023
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  IFV Group

  Feb 2023 - now

  Assistant Manager Supply Chain and Projects

  MANAGEMENT:- Setting department OKRs every quarter. - Apply lean concepts and evaluate monthly data and reports to minimize cost and pivot quickly if required. OPERATIONS- Managing the team based in HQ, warehouse and logistic drivers that are involved in the entire Supply Chain process.- Ensuring a seamless and efficient distribution of stocks from suppliers to our central warehouse, and then to all our F&B outlets across West Malaysia. OPTIMIZATION- Ensure the team has the ongoing mindset to continue finding new or better solutions that will benefit the department and the company. - Implementing new systems that can process and analyze sales and inventory data, which benefits not just the Supply Chain department, but also the rest of the company including Operations, R&D, Marketing and Finance. - Minimizing cost from all aspects whilst maximizing value and efficiency.SOURCING and NEGOTIATION- Increase our reach and access to new ingredients or suppliers that will benefit our Operations and R&D departments. - Maintain valuable and healthy relations with current suppliers for long term mutual growth and success. - Leading negotiation with suppliers and stakeholders to achieve sustainable solutions. PROJECTS:- Providing oversight in all new outlet expansion projects, representing the company's and brand's interest.- Ensuring our operation requirements are aligned with the solutions provided by our Design and Build partners. - Oversee the sourcing, purchasing and coordination of equipment and supply to new outlets, both locally in state or from our central HQ. Show less