Experience

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  University of the western cape

  Jan 2013 - Dec 2014

  Imaging of Computer Labs Facilitating Students or Junior lab assistance Maintenance of computers both hardware and software(Advanced MS Office) Preparation and setting up of new labs within the University Digital Archiving and Data Capturing Filing and Administration Promotional Work(UWC goes Google exposure)

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  Old mutual south africa

  Jan 2015 - Mar 2015

  Financial consultant

  Responsibilities: Financial Consultant  Completed all exams/test and was approved FAIS compliant to provide a Financial Service to thepublic through Old Mutual.

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  Digioutsource

  Mar 2015 - Jan 2016

  Customer service representative

  Responsibilities:  Responding to customer queries by telephone, email and online chats  Overall ownership of the customer facing communications and touch-points.  Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  Processing pertinent information into relevant databases  Completion of tasks assigned during shift  Customer relationship building and management as well as cross selling of products and services  Problem solving tasks during shift  Handling and taking full responsibility for customer related queries  Make outgoing calls and execute outbound campaigns to identified customers  Excellent time management and adherence to schedule  Performing extra tasks given by managers / shift supervisors as required Achievements:  Host of the Month for the Customer Service Week.  Received an award from the Risk department for analysing and reporting unique/distinct risk activities on multiple user accounts.  Employee of the Month(November,2015) Show less

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  Digiprocessing - digital outsource services

  Jan 2016 - Aug 2019

  Project Management/Analysis of new product life-cycle:Detailed project management of the entire new product life-cycle from start to finish, including (but not limited to) the following:Developing a good understanding of how the product works in order to liaise with various internal teams.Expert in Agile(SCRUM) and Waterfall approach methodologies.Conduct a full handover and communication between Development and Deployment teams to commence integration and production testing.Software validations, querying and analyses with tools:SQL, Cubes, Microsoft Products and Power BI.Liaising with the legal banking administrator to ensure there are no hold-ups on the contractual side.Product Documentation:Responsible for the documentation function of new banking products, including:Initial 1-pager descriptive or document overviews.Proposed Process and Data flows.Requirments expert.Create Development, Custom and Integration handover documentation.Ensuring all documentation is of the highest standard and formatted according to exact requirements. Communication with Processors: Ensuring that the entire product lifecycle process (including legal, research, integration and testing) runs smoothly from start to finish.Continues follow up with the processors throughout the product/software development lifecycle process where required to eliminate hold-ups.Strong facilitation skills.Product knowledge base and Research (Cross Functional):Keeping abreast of new developments in the payments industry.Assisting with new product research including competitor research.Ensure the Business remains up to date with all processor’s current product and feature offerings.Ensuring product tables, matrixes and wiki’s are kept up to date.Product Queries:Provide support to internal staff with regards to new product queries.Provide product-related support to users of internal systems.Educate Internal teams and clients on Products. Show less Responsibilities:  Analysis of all KPIs as specified, such as volumes, chargebacks, BIN performance and acceptance rates  Proactive analysis and action on issues and errors identified during analysis  Understanding and highlighting concerns with relevant departments and taking action to resolve or mitigate Daily monitoring of historic data  Monitoring of new banking roll outs and banking features  Continuously updating monitoring concepts, ideas and tools to ensure efficiency  Daily query handling received from internal departments and 3rd party clients  Daily monitoring and managing of all credit card volumes  Routing of volume across processors to ensure optimal performance and contractual obligations are me Routing of volume to optimize chargeback values and ensure we operate within the guidelines set out by VISA and Mastercard  Completing comprehensive accurate month end reports for all entities as well as any other reporting request All the above data are manipulate through improved tools, cubes and pivots Show less Responsibilities: Deployment Testing  Comprehensive administration of test accounts Deployment testing across multiple platforms including PC, mobile, tablet, iPad, etc. Assist banking team with functional testing of WebECash as required Project Management of Deployments including:  New purchase method, currency, casino / Poker / Bingo / Sports Book brands, web E - cashfunctionality updates  Ensuring accuracy and prioritization of all projects implemented  Accountable for full integration/deployment process: Testing or ICU Testing, Risk, Local integration, including but not limited to 3rd party systems Ensure full comprehensive documentation on deployments are accurate and up to date. Continued participation with Operational Teams Accountable for sign off on every deployment and ensuring that security protocols are adhered to Show less

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  Codeforté systems (pty) ltd

  Aug 2019 - now

  Responsibilities: Product DefinitionProvide vision and direction with priorities to the Agile development team, PMO and stakeholders using metrics such as revenue, user acquisition, retention rate, conversion rate, and customer satisfaction.Research and provide insights into market trends, competitor analysis, and customer feedback with the aim of enhancing our product.Continuously evaluate the product’s performance and its impact on the business.Ensure that the team always has an adequate amount of prior prepared/refined tasks to work on (Backlog Optimisation)Plan and prioritize product feature backlog and development for the productProgress on developing new features or improving existing features.Includes status updates, challenges faced, and estimated completion timelines to senior management Defining development road-map Communicate any changes or adjustments to the product roadmap based on market feedback or business goalsDiscusses upcoming initiatives, strategies, and long-term goals for the product, helping align the team on its direction.Prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy and business priorityOffers an overview of resources allocated to product-related tasks (staffing, budget, etc.).Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals Show less Responsibilities, but limited to:Develop design principles based on the initial brief and scope provided by the Business Sponsor. Support the Sponsor in their efforts to guide the project's implementation activities, including the requirements planning stage and the management of change requests.Assist business areas impacted by projects and changes with the writing and/or updating of circulars and manuals, when changes to operational policies, procedures and processes occur.Build and maintain relationships with line role players by communicating regularly and working closely with them to elicit business requirements, evaluate and recommend possible business solutions, make assessments and produce feasibility analysis.Identify project risks either by consultation with key stakeholders and/or a risk assessment workshop and develop mitigating action plans in agreement with the Project Sponsor/Project Owner, thereafter document such risks and actions in the project risk register for on-going monitoring. Ensuring that the definition of the project scope and all other documentation needed in the Project Concept and Project Charter document/s is obtained by facilitating a project definition workshop.Ensure all the business requirements, evaluations and recommendations of possible business solutions, assessments and feasibility analysis are documented, circulated and signed off by the relevant stakeholders.Provide advice, investigating, estimating and calculating costs, timelines, resources and plans for the composition and approval of the project stage business cases.Facilitate workshops in conjunction with the PM in order to obtain business user requirements in terms of the proposed end state of the project so that the project is suitably defined, designed and implemented.Identify project milestones based on the high level project plan and prepare planning estimates in terms of timelines, resources, design. Show less