Deep Enrich
Ho Kit, Jack Kwok
Barista
55 followers
Hong Kong, Hong Kong SAR
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About me
Barista@Starbucks | Customer experience | Psychology | Seeking new opportunities
Education
Griffith University
2018 - 2020Bachelor's degree International Tourism and Hotel Management
The Chinese University of Hong Kong
2015 - 2017High Diploma Tourism and Hospitality Management
Experience
Starbucks
Aug 2014 - Jul 2019Barista
Hong Kong Disneyland
Apr 2017 - Jul 2017Merchandiser
HSBC
Dec 2018 - Nov 2019Customer Service Officer
Inter Partner Assistance Hong-Kong Ltd.
Sept 2019 - Nov 2020Executive Travel BUProvide overseas 24-hours Worldwide Assistance Service, in my position are administration & Contact center work with below job duties:● Telephone Medical Advice ● Referral to Doctor or Hospital ● Medical Evacuation ● Repatriation after treatment ● Repatriation of Mortal Remains● Advance Payment of Medical Deposits
Hong Kong Maxim's Group
Jan 2021 - Feb 2023Senior Customer Service AmbassadorIt is a Brand Ambassador in Japanese restaurant with below duties:● Applying Japanese’s Hospitality and Customer Service (Omotenashi) to treat customers. ● Listen instore enquiries and feedback to have good relationship with customers.● Maintain food and service quality to enhance customer’s satisfaction.
Manulife
Oct 2023 - Nov 2024Customer Service Representative, Agency Service Center
Licenses & Certifications
Shadow Psychology & Psychotherapeutic training
St. James' Settlement - Hong KongJul 2024- View certificate
Empathy for Customer Service Professionals
LinkedInMay 2020
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