Deep Enrich
Ho kit, jack kwok
55 followersTimeline
About me
Barista@Starbucks | Customer experience | Psychology | Seeking new opportunities
Education
Griffith university
2018 - 2020Bachelor's degree international tourism and hotel management
The chinese university of hong kong
2015 - 2017High diploma tourism and hospitality management
Experience
Starbucks
Aug 2014 - Jul 2019Barista
Hong kong disneyland
Apr 2017 - Jul 2017Merchandiser
Hsbc
Dec 2018 - Nov 2019Customer service officer
Inter partner assistance hong-kong ltd.
Sept 2019 - Nov 2020Executive travel buProvide overseas 24-hours Worldwide Assistance Service, in my position are administration & Contact center work with below job duties:● Telephone Medical Advice ● Referral to Doctor or Hospital ● Medical Evacuation ● Repatriation after treatment ● Repatriation of Mortal Remains● Advance Payment of Medical Deposits
Hong kong maxim's group
Jan 2021 - Feb 2023Senior customer service ambassadorIt is a Brand Ambassador in Japanese restaurant with below duties:● Applying Japanese’s Hospitality and Customer Service (Omotenashi) to treat customers. ● Listen instore enquiries and feedback to have good relationship with customers.● Maintain food and service quality to enhance customer’s satisfaction.
Manulife
Oct 2023 - Nov 2024Customer service representative, agency service center
Licenses & Certifications
Shadow psychology & psychotherapeutic training
St. james' settlement - hong kongJul 2024- View certificate
Empathy for customer service professionals
LinkedinMay 2020
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