Experience

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  Natwest group

  May 2018 - now

  Personal and Business Banking (PBB) Department:- Working as a Customer Service and Operations Analyst to investigate the queries of the UK personal and business customers related to banking services. Job Responsibilities:-• Manage escalations by investigating the issues and provide timely resolution.• Manage cost with allocated budget by implementing effective and innovative ways to reduce cost throughoptimum utilisation of resource and infrastructure.• Prepare MIS for cross location teams on weekly basis.• Investigate root cause of issues, discrepancies and prevent its recurrence.• Timely review and update service schedules/process and procedure and send for necessary sign offs fromrequired authorities/departments.• Prepare and update daily dashboards, weekly & monthly governance decks.Allocation of daily volumes between team members.• Verification of customers by the help of documents available with bank.Resolve queries received from frontend using backend support.• Adhere the rules and regulations of the process as per the AML and KYC norms.• Liaise with Relationship managers, business managers and different onshore teams.• Proactively identify Risk in the process. Show less Customer Tax Operations Department:- Worked as a Tax Operations Analyst for processing under FATCA/CRS legislation. Job Responsibilities:-• Processing under CRS and FATCA legislation within agreed Turn Around Time/SLAs. • Process adherence and maintaining accuracy levels. • Support process training and knowledge sharing within the team.• Recognizes and escalated issues and seeks advice when faced with non-standard issues/ problems.• Capture and collate MIS as required according to recognized processes and practices.• Investigating and processing remediation cases, remediation involves validation and updating the accurate data on the source system, as per the agreed data quality standards. Show less

  • Senior Technical Analyst

    Sept 2022 - now

  • Technical Analyst

    Jul 2022 - Sept 2022

  • Operations Analyst

    Dec 2018 - Jul 2022

  • Tax Operations Analyst

    May 2018 - Nov 2018