Experience

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  University of arizona

  Jun 2002 - Nov 2004

  Student equipment manager

  •Maintained the safety of the football players by weekly maintenance on ten players, and with any player during practice and games•Prepared for the needs of game day by setting up the field and locker room•Conducted the drills in practice with the coaches•Worked quickly under pressure due to game time needs

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  Starbucks coffee company

  Aug 2005 - Aug 2006

  Barista/shift supervisor

  •Greet and meet customers in a friendly manner when entering the store, ringing up their transaction, handling money and making their drinks •Delegated tasks, open/close the store, money handling•Ensured order in the store when a manager or assistant manager was not present •Guaranteed customers received quality Starbucks products

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  Nike

  Dec 2005 - Nov 2008

  Sales associate

  • Assisted the Marketing Coordinator with community events such as the Nike 5K for kids•Consistently a top seller in Nike Town•Created relationships with clients to inspire and innovate their workouts•Knowledgeable of the ever changing product line•Re-Organized the stock room at Nike Women for it to be more effective and easier to find product

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  University of california, irvine

  Feb 2006 - Jun 2006

  Sports marketing intern, baseball

  •Up-kept inventory of merchandise sold, while maintaining the budget•Selected fans to participate in the in-game promotions•Aided with music and sound effects during game

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  Pga tour

  Feb 2007 - May 2008

  Tournament intern

  •Up-kept the sale list of sponsors as well as all potential sponsors•Directed the Ticket Committee; stimulated ticket sales and group sales•Created marketing plans to reach out to schools and various organizations•Promoted and sold the event to the community and local companies through ticket packages•Organized creative designs with Headquarters and the creative department•Assisted with coordination of volunteers and the volunteer program•Maintained the media plan and schedule; wrote several press releases•Managed the other interns and office volunteers Show less

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  University of california, riverside

  Dec 2008 - May 2013

  Director of tickets & fan experience (sales)

  • Performed all ticket operations needs using NeuLion; previously used Provenue from Tickets.com including launching online tickets in 2010• Increased ticket sales per event (82%), average fans per event (48%), total fans (38%) and total ticket sales (20%) between the 2008-09 to 2011-12 seasons• Strengthened the group sales program by creating new programs such as Fundraising for Youth teams and the Field of Dreams• Created and managed department’s social media sites including created Department’s first ever social media policy and student-athlete social media education• Budgeted sales projections for ticket revenue; including game day sales and season ticket sales• Maintained budget for ticket operations, promotions and special events• Hired, supervised schedule student employees for game management and office assistance• Devised and executed ticketing and attendance promotions• Facilitated Game/Event Management for department events focusing on Baseball, Softball and Volleyball • Planned and organized special events such as Midnight Madness, department’s Welcome Event and End of the Year Awards• Developed and implemented the Diamond Girls, a baseball spirit squad group• Member of the Campus Vitality Committee Show less

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  Los angeles sparks

  May 2013 - Dec 2013

  Ticket operations manager

  • Manage all ticket operations needs using TicketMaster Arctics and AXS Outbox• Calculate revenue projections and sales goals• Analyze ticket sales revenue and attendnace• Coordinator with the STAPLES Center Box Office and game day LA Sparks Box Office Representative• Assist with fans customer service needs

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  Axs

  Jan 2014 - now

  I specialize in delivering product training for colleagues and clients. I developed new hire on-boarding training process and plans which I assist in delivering. I am in the process of enhancing our aptitude measurements and analyzing training hours. I assist with the technical writing for our e-commerce products release notes. I record and produce how to videos on products. I am involved in the QA and UAT process of several of our products. I manage our CRM and our client communication. I am involved with our Women of AXS group and an AEG 1Earth Ambassador. Show less

  • Product Manager

    May 2024 - now

  • Business Analyst

    Jan 2022 - Apr 2024

  • Training Manager

    Jul 2017 - Jan 2022

  • Training and Documentation Specialist

    Aug 2014 - Jul 2017

  • Client Services Specialist

    Jan 2014 - Aug 2014