Experience

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  Amc theatres

  Oct 2003 - Oct 2005

  Film crew leader

  Worked as the theater’s single point of contact for mall marketingOperated 20 projection booths simultaneously maintaining on time movie presentationsSupervised the box office serving thousands of customers dailySupervised concessions leading twenty staff members at sixteen point of sale stationsTrained new hires in all areas of operation

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  Hobby lobby

  Oct 2005 - Dec 2005

  Sales associate

  Operated a point-of-sale register serving one hundred plus customers dailyVerified inventory and restocked accordingly

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  Mayde creek animal health center

  Dec 2005 - Aug 2006

  Animal handler

  Provided physical care (nutrition, exercise, medication, cleanings) for kenneled

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  Zale

  Nov 2006 - Nov 2008

  Sales associate

  Provided consultation services for high-valued jewelry leading toward salesAided customers in the application, qualification and establishment of lines of creditConducted strict inventory control and managementProcessed daily receipts and cash

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  Wells fargo

  Mar 2008 - May 2009

  Teller

  Accurately Processed over 25 customer credit and debit transactions each hourIntroduced customers to new products and servicesGenerated leads for other members of the sales team to closeMaintained and balanced a cash drawerTeam Member of the Month: Nov 2008, Second in district sales Q1 2009

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  Licensing

  Jan 2009 - Jan 2014

  Past licenses

  TDI Group 1 License: Life and Health InsuranceSecurities Licenses: Series 6 & 63Notary Public for the State of TexasNMLS Mortgage Certified

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  Bbva compass

  May 2009 - Jul 2014

  Managed a client portfolio of the top 5% of branch clientsAdvised clients on tax, insurance, pension, securities and real estate investmentsOffered and sold a broad base of financial, brokerage and credit servicesAnalyzes and developed personal financial portfolios for clientsMaintained and developed relationships with BBVA Compass partners to maximize sales Profiled clients accurately to identify cross sell and investment opportunities Made sales calls (phone, f-2-f) increasing customer base and product penetration Maintained and communicated sales metricsDeveloped, implement and manage sales plans and customer databasesProvided an exceptional level of service to improve customer experience Show less

  • Preferred Relationship Manager

    May 2009 - Jul 2014

  • Senior Financial Sales Advisor

    May 2009 - Jan 2011
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  Hcss

  Jul 2014 - Sept 2023

  Serve as a Development Supervisor for multiple projects/products, maximizing the team’s output and value. Accountable for the team’s work, both actual and potential, and communication with stakeholders. Manage expectations outside the team, ranging from support to executives, while being the product expert and evaluating and prioritizing potential work to maximize value. Manage product and release quality, influences quality through vetting of projects and creating of business requirements .Provides stakeholders with detailed status and reports on quality metrics, current, and future work.Manages features, improvements, technical debt, and defects using project management tracking system.Act as upper level (Tier 3) customer support. Show less

  • Product Operations Manager

    Oct 2021 - Sept 2023

  • Development Supervisor and Technical Product Manager

    Jul 2014 - Nov 2021