Talk to sales Try for Free
Zaki Razak

Zaki Razak

SL1M Trainee

Followers of Zaki Razak80 followers
location of Zaki RazakRawang, Selangor, Malaysia

Connect with Zaki Razak to Send Message

Connect

Connect with Zaki Razak to Send Message

Connect

  • Timeline

  • About me

    ITSM Analyst at Maybank

  • Education

    • Politeknik Sultan Salahuddin Abdul Aziz Shah

      2008 - 2011
      Diploma of Education Electronics

    • Universiti Teknikal Malaysia Melaka

      2011 - 2015
      Bachelor of Electronics Engineering Technology (Telco) Telecommunications Engineering

  • Experience

    • Celcom Berhad

      Sept 2015 - Jan 2016
      SL1M Trainee

      Assist on deployment of IBM Rational Team Concert application. This tools have been used in the IT Demand department for any Change Request process.

    • NH2 System Sdn. Bhd.

      Jun 2016 - Jan 2022

      - First and second level interaction between customers and NH2 System Sdn Bhd. Provide first level support to the reported case remotely/onsite and liase with vendor to troubleshoot the issue- Provide report or issue tracker to customer.- Conduct preventive maintenance for customer on application system that company support twice a year- Do installation on the docker container concept while setup a new MF SMAX environment for customer. Most customer using this product.- Provide RCA document to customer after troubleshooting.- Build knowledge articles and published in the HPSM for external and internal. Tunjukkan kurang

      • Senior Service Delivery Engineer

        Apr 2022 - Jan 2022

      • Service Delivery Engineer

        Jan 2018 - Apr 2022

      • System Engineer

        Jun 2016 - Jul 2018

    • Maybank

      Nov 2022 - now
      ITSM Analyst

  • Licenses & Certifications

    • Certified IP Associate (CIPA)

      Orbitage Sdn Bhd

    • ITIL Foundation v3

      APMG International