Experience

• 

  Celcom berhad

  Sept 2015 - Jan 2016

  Sl1m trainee

  Assist on deployment of IBM Rational Team Concert application. This tools have been used in the IT Demand department for any Change Request process.

• 

  Nh2 system sdn. bhd.

  Jun 2016 - Jan 2022

  - First and second level interaction between customers and NH2 System Sdn Bhd. Provide first level support to the reported case remotely/onsite and liase with vendor to troubleshoot the issue- Provide report or issue tracker to customer.- Conduct preventive maintenance for customer on application system that company support twice a year- Do installation on the docker container concept while setup a new MF SMAX environment for customer. Most customer using this product.- Provide RCA document to customer after troubleshooting.- Build knowledge articles and published in the HPSM for external and internal. Tunjukkan kurang

  • Senior Service Delivery Engineer

    Apr 2022 - Jan 2022

  • Service Delivery Engineer

    Jan 2018 - Apr 2022

  • System Engineer

    Jun 2016 - Jul 2018
• 

  Maybank

  Nov 2022 - now

  Itsm analyst