Experience

• 

  The nrma

  Jan 1989 - Feb 1996

  Research and development manager

  I provided actuarial advice and research analysis to product managers and managing directors. Developed pricing models and product budgets, researched and produced external theft reports, introduced new underwriting and pricing factors and managed customer complaints relating to product and pricing.

• 

  Iag

  Feb 1996 - Oct 2001

  Product development manager

  Reporting to the State Product Manager I was responsible for pricing, underwriting and product development. I was instrumental in developing the Home Insurance products in the Greenfield setup of NRMA Insurance in Victoria. I managed the project team responsible for merging the NRMA and RACV Home Insurance products and conversion of NRMA Victoria customers to RACV.

• 

  Axa

  Mar 2002 - Dec 2003

  Product marketing consultant

  Reporting to the General Manager Australia, Business Superannuation AXA Australia to improve their business superannuation and insurance policy, developing it into a competitive policy and re-writing it into plain English.

• 

  Mdav

  Jan 2004 - May 2005

  Product marketing consultant

  Reporting to the CEO of Victoria’s largest member run Medical Indemnity Insurer, the main responsibility was to re-write their primary medical indemnity insurance policy into plain English incorporating regulatory changes being enforced through Federal Government reforms.

• 

  Tupperware australia

  Feb 2010 - Sept 2013

  Consultant

  Operating my own business, direct selling home ware products. I achieved top 5 demonstrator for sales in our distributorship developing a valued and informed customer base and providing exceptional customer service through my product knowledge, clear communication skills, attentiveness and ability to personalise the experience.

• 

  Rjs group pty ltd

  Feb 2015 - Feb 2019

  Customer service specialist

  Understanding your business and helping you to promote it through quality branded merchandise.Partnering with businesses of all shapes and sizes providing promotion material, including major event merchandise, staff promotions, conferences, excecutive and corporate gifts, custom made packs, food promotion and hampers for every occasion.

• 

  Aurora early education

  Jun 2018 - Jun 2019

  Operational compliance

  Reviewing of childcare and Human Resources policies and developing an online platform for policies to accommodate geographic expansion.

• 

  Sparkways

  Feb 2019 - Oct 2020

  Grants officer

  Working to secure funding for TRY Australia Children, Youth & Family Services by writing grant proposals and providing support materials. Utilising my writing skills, research, communication and planning skills along with building relationships to secure funding for a not-for-profit organisation supporting underprivileged children, youth and their families.

• 

  Department of jobs, skills, industry and regions

  Oct 2020 - now

  Working to support job creation in Victoria through the COVID 19 grants program.

  • Acting Senior Manager, Delivery

    May 2021 - now

  • Program Officer

    Oct 2020 - May 2021