Experience

• 

  Kewill

  Jun 1996 - Jan 2005

  System integration engineer/manager

  Responsible for all aspects of transportation management and warehouse management systems from pre-sales to post installation support Provided custom integration from TMS/WMS software packages to customers host systems, including all customer business rules. End user training and support for TMS/WMS applications. Design, development, and documentation for TMS/WMS procedures and process flow. Created seamless integrations to almost every application platform including DOS, Windows, UNIX, Web, Legacy Mainframe (IBM, HP, etc) for return data from TMS/WMS for accounting, inventory, and EDI 856 transactions. Database experience includes, MSSQL 2005, 2008 and Oracle 8i-11g. Programming experience in TSQL, PL/SQL, VFP 5, 7, & 8, VB6, VB.Net, C, C++, Java Show less

• 

  Kronos

  Jan 2005 - May 2016

  Leverage HR and Payroll domain expertise to provide optimum solutions to customer issues. Prioritize Level III support issues and respond appropriately to multiple critical situations. Research application questions by setting up scenarios and testing the application. Troubleshoot, analyze and solve interface issues. Troubleshoot web and database server communication and configuration issues. Troubleshoot, analyze and solve complex customer issues. Analyzing customer configurations and thinking out of the box to resolve and/or find a work around or alternative solutions. Mitigate future customer service calls by authoring customer facing knowledge-base articles. Show less Provide technical product support to customers, answering complex questions on infrastructure and performance. Consult and provide analysis with the Customer's unique environment. Served as primary support liaison between Customers, Field Services and Engineering. Conveyed customer feedback to product development staff. Possess through knowledge of company's products and other application used by customers. Facilitated resolution of technical product problems. High technical level of product knowledge. Performed as an advisory-level product support specialist on complex projects Show less

  • Technical Support Engineer/Analyst IV

    Nov 2012 - May 2016

  • Corporate Technology Specialist

    Nov 2008 - Nov 2012

  • Technology Consultant III

    Nov 2007 - Nov 2008

  • Application Support Consultant II

    Jan 2005 - Nov 2007
• 

  Jpmorgan chase & co.

  Jun 2016 - now

  Manage and LeadCreate and manage request SLAsTrack and manage request metricsMaintain, evolve, and communicate best practicesIdentify and act on improvement initiativesAlong with managing/mentoring an effective team, contribute to the completion of the workload Effective research, solution analysis, concise documentationEffectively convey root cause analysis of issues.Support all existing and new technologies, systems, and products.Learn new technology, systems, and products as changes are implemented. Gather information via unique SQL scripts from multiple production databases for research and special reporting purposes.Effective research, creation, processing of files following technical specifications.Strong leadership and people motivation skillsStrong analytical skillsStrong written and oral presentation/communication skills – the ability to convey complex information simply and clearly to all levelsStrong background in payment processing or digital paymentsGeneral business strategy acumenAbility to multi-task and handle changing prioritiesProblem solving skillsAbility to adapt new technologies as neededAbility to coordinate with multiple internal teamsAbility to communicate effectively with technical and non-technical customersAble to work under pressure Self-MotivatedAbility to learn quickly about new technology and productsEffectively manage people, including managing remote employeesCollaborate and influence within my team, as well as across other teams in the FirmClearly articulate ideasDrive decision making Show less Effectively research, solution analysis, concise documentationEffectively convey root cause analysis of issues.Support all existing and new technologies, systems, and products.Learn new technology, systems, and products as changes are implemented. Gather information via unique SQL scripts from multiple production databases for research and special reporting purposes. 24x7 rotating Be Available after hours support. Knowledge of software programming processesAbility to multi-task and handle changing priorities.Problem solving skillsAbility to adapt new technologies as neededAbility to coordinate with multiple internal teamsAbility to communicate effectively with technical and non-technical customersAble to work under pressure to resolve issues affecting the production services Show less

  • Vice President, Production Management

    Feb 2021 - now

  • Application Management

    May 2019 - Feb 2021

  • Manager, Production Research Support

    Mar 2017 - Feb 2021

  • Production Support Analyst

    Jun 2016 - Mar 2017