Experience

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  Digi-key electronics

  Aug 2010 - Sept 2012

  Production business assigned sales rep

  Understood cost to resale calculations and managed gross profit to set guidelines.Identified new sales opportunities and utilized internal/external resources and tools to capture production business.Pursued supply chain opportunities by following up on sales leads.Stratified and advocates customers' needs for a win/win solution

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  Elevance health

  Aug 2012 - now

  Works on highly complex business needs, develops epics, manages backlog in tools and researches issues through subject matter expertise and an understanding of business processes.Support strategic direction and leads system requirements direction, design, testing, training and implementation support.Assists in the analysis of the functional business requirements and implementation details to ensure designs meet non functional requirements.Participates in Product Roadmap planning within all phases of the SDLC.Acts as primary interface with initiative team to ensure they have a clear understanding of the requirements.Facilitates and leads cross-functional communication with stakeholders that clearly ties to Enterprise goals.Anticipates and identifies opportunities for improvement including SDLC business process and innovation.Collaborates with Solution Pods and ARTs to decompose the epic into features and helps with prioritization.Understands and reports on the progress of the epics MVP with key stakeholders and LPM.Acts as a change advocate and is a role model to others when adapting to different work styles, processes, tools and communications.Participates in PI Planning, Demos and Reviews.Actively engages with readiness activities to ensure adoption and understanding of the scope of the epic. Show less Hold daily touch point calls to ensure team is meeting deliverables.Demo and explain to Business what was built and how it will perform and be integrated into the current system.Analyzes complex end user needs to determine optimal means of meeting those needs.Determines specific business application software requirements to address complex business needs.Works with programming staff to ensure requirements will be incorporated into system design and testing.Acts as a resource to users of the software to address questions/issues.Provides direction and guidance to team members and serves as an expert for the team. Show less Hold daily touch point calls to ensure team is meeting deliverables.Demo and explain to Business what was built and how it will perform and be integrated into the current system.Analyzes complex end user needs to determine optimal means of meeting those needs.Determines specific business application software requirements to address complex business needs.Works with programming staff to ensure requirements will be incorporated into system design and testing.Acts as a resource to users of the software to address questions/issues.Provides direction and guidance to team members and serves as an expert for the team. Show less Ensured completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of the customer benefit plans.Assumed full responsibility for successful performance on account-specific performance guarantee, with associated financial penalties.Leaded cross functional implementation meetings to asses the organizations ability to meet the requirements of prospective accounts and to ensure completion of all critical deliverables.Leaded projects related to implementation.Focused primarily on 2-100 market segment. Show less Responded to incoming calls and initiated outbound calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.Ensured accuracy and timeliness of the membership function.Determined eligibility and applied contract language for each case assigned.Screened all forms of data for all paperwork received from sales and/or underwriting for new group and/or re-classing benefits.Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer request and questions and handled appropriately and in a timely manner. Show less

  • Epic Owner

    Apr 2024 - now

  • Agile Product Owner Sr

    Nov 2021 - Apr 2024

  • Agile Product Owner

    Aug 2019 - Nov 2021

  • Business Analyst II

    Nov 2017 - Aug 2019

  • Implementation Coordinator

    Oct 2015 - Nov 2017

  • Enrollment Specialist

    Jan 2015 - Oct 2015

  • Membership Repersentative III

    Feb 2014 - Jan 2015

  • Membership Representative

    Aug 2012 - Feb 2014