Experience

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  Dns co. w.l.l.

  Oct 2009 - Apr 2011

  It support engineer

  Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Design Microwave Network for NueTel (BNI Network).Installing and configuring computer hardware operating systems and applications.Support Microsoft Windows 2008 Active Directory and Exchange Environment for Global Aviation’s.Install and Implementation Avaya PBX for 25 users in Ebdaa Bank.Install and Implementation CCTV for Mena telecom tower sides (25 sides).Fiber Optics Design and Testing for BIX (Bahrain Internet Exchange) based on EWA Network Show less

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  Jawad business group

  Feb 2013 - Sept 2018

  Working with great team of experienced support an engineer who’s ready to support the business with their best effort.Handling IT support for the offices in different locations across Bahrain regain with the same support team.IT support for (Restaurants, Fashion Stores, Furniture stores and Super markets) across Bahrain region with the support team of seven staffs.Assists users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.Prepares a variety of Reports like Engineer Productivity report, inventory report and periodic reporting to line manager.Organize Routine services schedules for Users.Responsible for resolve hardware and software for end Users. Show less Installation of configuration of server OS (Windows server 2008) for the IT Infrastructure and software team based on the requirements.Handling Active directory environment.Handling Active Directory activities like Creation, deletion and edition of Mail box based on the IT requisition and documenting the same.Monitoring of Mailbox database status on mounted and its health status.Monitoring the database and log size.Periodic back up of database and checking the restoration status in case of any disaster.Periodic check on the Antivirus on the Corporate servers and ensure the virus free Network.Configuration of ADSL Routers, Wireless Access Points, Wireless Hotspots for the Café’s and Restaurants.Maintains computer hardware’s like (Till/POS, Thermal receipt Printers, Barcode scanners and PDT) for the purpose of ensuring smooth operations in the stores / offices with less downtime.Handling the Network issues across the offices.Periodic back up on Routers. Show less

  • Senior IT Support

    Feb 2018 - Sept 2018

  • IT Support Engineer

    Feb 2013 - Sept 2018
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  Ebdaa bank for microfinance - bahrain

  Sept 2019 - now

  Information technology administrator

  ‏Experienced IT Systems Administrator with extensive expertise in IT infrastructure, server management, and network security. Currently leading IT operations at Ebdaa Microfinance Bank, ensuring seamless communication, secure systems, and robust technical support for 50+ employees across branches. Proven track record in delivering scalable IT solutions that optimize operations, enhance connectivity, and safeguard organizational data.‏Key Expertise:‏ •Helpdesk & Support: Proficient in Track IT, Remote PC, and Microsoft System Center Service Manager (SCSM), delivering technical assistance and remote support.‏ •Server Administration: Skilled in Windows Server environments, managing user accounts, hardware upgrades, and disaster recovery.‏ •Network Security: Configured and maintained LAN/WAN networks, SonicWall firewalls, and implemented robust security protocols.‏ •Automation: Developed custom scripts to automate repetitive tasks, increasing efficiency and reducing manual errors.‏ •VoIP Systems: Managed Avaya VoIP PBX systems, ensuring uninterrupted communication between staff and clients.‏ •IT Asset Management: Streamlined documentation and tracking of IT assets, hardware, and licenses.‏Professional Highlights:‏ •Upgraded bank connectivity from P2P to VPN/LAN, significantly reducing downtime and enhancing branch reliability.‏ •Spearheaded a complete website redesign, integrating APIs to improve user experience and align with business objectives.‏ • Implemented server updates and upgraded UPS systems to high-capacity units for enhanced performance.‏ • Designed and maintained robust backup systems, ensuring data protection and disaster recovery readiness.‏ • Trained staff on IT systems and provided clear, actionable technical documentation.‏Driven to leverage technology to solve challenges, optimize workflows, and enhance user experiences. I strive to deliver solutions that align with business goals while staying updated with the latest IT advancements. Show less