Experience

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  Mobinil

  Jul 2007 - Jun 2008

  Customer service specialist

  Location: Cairo, Egypt Company Industry: TelecommunicationsJob Role: Customer Service

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  Miraco carrier

  Jun 2008 - Nov 2008

  Sales director

  Sales man ,Indoor and out door and after sale follow up

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  Vodafone

  Jan 2009 - Oct 2009

  Customer service specialist

  -Customer Service representative in core mid team.-Moved to Vodafone Customer service in the High Team.

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  Etisalat uae

  Nov 2009 - Jul 2012

  Compliant management team , customer service , sales , prestige and technical support .

  At Etisalat - Contact CenterLocation: Ajman, United Arab Emirates Company Industry: TelecommunicationsJob Role: Back Office OperationsFrom November 2009 - June 2012-Customer Service Representative supporting the Mobile, Blackberry and Fixed lines from November 2009 to November 2010 .-CMT (Compliant Management Team) Agent from November 2010 to January 2011 .-Back office Support agent responsible on following up the pending complains From February 2011 to February 2012.-Prestige Customer support, supporting Etisalat Prestige customers “Mobile, Blackberry, Land-line and I phone”. Show less

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  Rakbank

  Jul 2012 - Sept 2022

  • Quality Call Consultant At RAKBANKLocation: Dubai, United Arab Emirates, DSOCompany Industry: BankingJob Role: Service QualityFrom December 2013 – Present- Call monitoring, coaching and feedback to PBRs/CSRs responsibility for delivery of the defined customer experience in every call. - Evaluate overall quality of calls for the center and make necessary recommendations to raise the standard. - Provide daily / weekly MIS of call monitoring, coaching and feedback. - Work closely with Quality Call Supervisor to maintaining the data for PBRs/CSRs call evaluations and errors. - Ensure entire unit including follow-up is communicating to customer as per the standard scripts which are set by the department and approved by SQ. - Actively participation in enhancing the overall customer experience scores. Show less

  • Credit Operation Officer

    Apr 2018 - Sept 2022

  • Customer Service Officer

    Jul 2015 - Apr 2018

  • Quality Call Consultant

    Nov 2013 - Jul 2015

  • Phone Banking

    Jul 2012 - Dec 2013
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  National bank of fujairah

  Sept 2022 - now

  Job Purpose, •Manage processing of property Mortgages related agreements, execution at various land departments and Related Correspondences for all Retail and Corporate business segments of the bank•Monitoring and ensuring adherence to SLA with business and its turnaround time•Ensures 100 % accuracy on document execution and drives continuous training and reengineering•Maintenance of SOP’s for the mortgage document preparation and execution deskKey Accountabilities:Regulatory Correspondences,• Initiating, executing and registration of mortgages.• Tracking the TAT of mortgages process.• Attending to all BU regarding clarifications raised on mortgages procedures and documentation which are no legal in nature.• Attending any dispute of discrepancy pertaining to any mortgage documentation/registration.• Coordinate , monitor and ensure SLA and turn- around times on mortgage document preparation and execution at respective authority offices.• Hold Bank’s POA for signing mortgage agreements.• Drive quality assurance on the process and initiating process re-engineering.• Support the CCAD Court notices desk on a need basis following laid down SOP. Show less

  • Manager - central operations

    Jun 2024 - now

  • Senior Officer - Mortgage documentation

    Sept 2022 - now