Experience

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  O'connor hospital

  Jan 2005 - Jan 2007

  Project manager / staffing assistant / trainer

  I was initially onboarded as a Staffing Assistant before being quickly promoted to Lead Designer/Trainer for executing the Staffing and Risk Management software implementations.Key Contributions:I orchestrated all aspects (project management, training, technical support) of the major online hospital staffing system that significantly upgraded the organizations overall capabilities.I also led the risk management software implementation and authored customized training materials for users. Visa mindre

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  Kaiser permanente

  Jan 2007 - Jan 2011

  Project manager iv

  I completed multiple projects and was the driving force behind all phases of an intensive, year-long project to implement a $700K Active Radio Frequency Identification system (active mobile medical tracking system) for Kaiser Permanente San Jose.Key Contributions:The RFID project resulted in an 86% reduction in medical rental equipment costs and a 95% to 99% increase for the Biomedical Preventative Maintenance program.The initiative was highly lauded in multiple circles and received Regional Best Practice recognition for Kaiser.As a result of the project's success, five other Northern California Kaiser Permanente facilities soon adopted the best practice format.Other projects included: Improving several processes to bring the organization into compliance with Life Safety Code regulatory oversight organizations.Leading an effort that optimized workflow processes for the Post-Anesthesia Care Unit (PACU).Envisioning and building out a highly effective Central Equipment Distribution program that streamlined processes for cleaning and transporting internal and external medical equipment. Visa mindre

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  Slac national accelerator laboratory

  Jan 2011 - Aug 2017

  User support specialist (instructional designer, trainer, project manager, comms specialist)

  I wore multiple hats as part of the role including Project Manager, Communications Specialist, Instructional Designer, Trainer, and Technical Support Specialist. Apart from project management, a major part my role was delivering key technical support to users across all areas and quickly responding to all IT inquiriesKey Contributions: I spearheaded an extensive lab-wide initiative to standardize the Export Control process for all incoming scientists utilizing the SLAC to conduct ongoing research. It involved cross-functionally partnering with all Science Directorates, Legal, Supply Chain Management, Export Control, and Information Technology to ensure needs of all areas were met and the process functioned seamlessly.I was fully accountable for the communication plan/change management strategies and all deliverables for the Enterprise Resource Management (ERP) project.I directed a team of eight interns while executing the Drupal migration project and various website projects.The Drupal project involved successfully migrating all content from MS Expressions to Drupal and redesigning the layout/content of the Office of the Chief Financial Officer (OCFO).I also created a highly effective lab-wide "How Do I" site and successfully migrated & rebranded the Business & Technology Services website to include Finance, Supply Chain Management, and IT services.A dynamic suite of custom learning solutions (classroom instruction, web-based training, etc.) that I architected to support the Workforce Time & Effort software implementation, netted a Best Practice Award for the solutions.Throughout my time with the laboratory, I significantly enhanced overall operations by creating multiple proprietary applications and services based on insights gleaned from client feedback, user testing & observations, organizational surveys, and other resources. Visa mindre

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  Stanford university

  Sept 2017 - Apr 2018

  Process improvement specialist

  I was brought onboard to conduct in depth assessments of the current state and design of IT processes to prepare for and achieve all business transformation objectives as part of the implementation of Salesforce.Key Contributions:I led a series of high-visibility process innovation projects to implement and fully integrate Salesforce across multiple central and disparate departments as well as academic units.

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  Skipper’s brew coffee house

  Jan 2019 - now

  Small business owner

  • Hired and trained employees for point of sale, expediting, cleaning and barista operations• Created and balanced budgets and established a billing/payment strategy• Ordered products/pastries on a weekly basis to maintain inventory levels• Conducted probationary and annual employee performance evaluations and personal interviews• Developed and documented store opening and closing procedures• Established group chat system to encourage communication, decreasing the number of dropped shifts• Scheduled 22 employees based on availability and preferences• Established 3 social media pages and posted 1-2 videos or posts every weekday, increasing sales and visibility• Answered questions, directed customers to desired products, and engaged in polite conversation during check-out Visa mindre

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  Oregon health authority

  Mar 2019 - Dec 2019

  Support specialist

  Wore multiple hats as part of the role including Project Manager, Social Media Specialist and Process Improvement CoordinatorGeneral Administrative Support• Assure supply needs are met. Trouble shoot computer and phone systems issues. Distribute daily mail (paper and electronic).• Create, format and edit documents, presentation materials, educational pamphlets, newsletters, and social media pages.• Develop procedures, systems, instructions, forms, etc. necessary to ensure efficient and consistent flow of information and tasks within the section. • Develop and implement systems for program staff to perform general office functions in the section. Fills program order or supply requests – working with other state systems (e.g. Publications and Design) or external vendors to ensure timely delivery of needed materials. Perform activities, including special assignments, at the request of the AGRH Managers or AGRHMeeting and Event Planning• Provide routine logistical/planning and technical assistance for webinars, trainings and meetings; in-person and virtual (Skype); room reservations, A/V set up, supply gathering, packet preparation. • Take meeting minutes and distribute follow-up reports to meeting/workshop attendees. Provide additional support for event planning; creating and distributing event announcements and agendas, assisting in registration, assuring that appropriate audiovisual equipment, handouts, food, and speaker and participant needs are covered.Web editing support• Attend training, coordinating review of content by subject matter experts, updating web pages, managing web content for broken links and outdated material, collaborating with agency Communications and Web staff, and ensuring web content meets branding and ADA guidelines. Visa mindre