Experience

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  Paris romance

  Jul 2010 - Dec 2010

  Operational marketing manager

  "Launch of the brand Paris Romance” Market positionning, benchmark, mix marketing - Online: Website and social networks animation, referencing - Offline: Press kit, leaflet and catalogue creation, event organisations - Customer database management, distribution network development

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  Edf

  Jan 2011 - Jul 2011

  Project manager assistant

  "Setting up EDF Bleu Ciel stores in France” - National sales reporting and analysis for the 29 stores, sales animation proposals- Geo-marketing studies for store implementation decision- Launch of the social project : eSourd - E Sirius training sessions

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  Sopra steria

  Jan 2013 - Sept 2016

  Senior consultant

  VOLVO Trucks - Change Management lead for the Talent Review project (8 months)- Definition of the Change Management strategy (communication, training & support)- Design of help and training materials, e training of 550 HR business partners, coaching sessions- Set up of continuous improvement, KPIs and action plans monitoring MICHELIN - CRM projects leader inside the group strategic program (2 years)- Participation to the scoping, design and build of the group delivery service solution for Europe and North America- Design of marketing & sales process and associated business use cases (DMAIC approach)- Support for deployment and change management in Europe and North - America- Project management: charters, plannings, workload estimation, risks and KPIs monitoring, animation of visual management, reportingSNCF –Business analyst for the implementation of the intranet project (1 year)- Customer need definintion, opportunity studies writing- Design of the business process, functional specifications and testing- Support to the key users in the process and tool appropriationAdditional activities: Presales, market studies, internal newsletters Show less

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  Nestlé nespresso sa

  Sept 2016 - Apr 2024

  Mission : Provide business teams with all the capabilities (methods, tools, process, trainings...) to reach performance objectifs and deliver the best customer experience- Steering of the department project portfolio, strategic planning, goal alignement - Digital project roadmap définition & implémentation (CRM, chat,…)- Quality : Monitoring and process definition (iso 9001), continuous improvment methods and culture deployment (problem solving...), Knowledge Management- Department animation and communication- Management, coaching and animation of 9 team members Show less

  • Project and Quality Manager

    Mar 2019 - Apr 2024

  • Project Manager

    Sept 2016 - Feb 2019
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  Grenoble-alpes métropole

  May 2024 - now

  It service manager to citizens

  Mission: Develop digital services to citizens (portfolio of 40 projects) and ensure the service level of 200 existing softwares. Management of 12 co-workers.