Experience

• 

  Cape peninsula university of technology

  Jun 2007 - Jul 2007

  It support help desk engineer

  • Worked at the IT Support Help Desk at CPUT by assisting CPUT staff and students with IT related queries. Hardware related queries would be logged and assigned to a technician and the call would be closed upon completion.

• 

  Vodacom

  Jul 2007 - Jan 2009

  Telecommunications intern

  Providing operational support within Vodacom's NMG ESM department:• HP Service Desk (first line of support for all calls/incidents/work orders etc that get logged to our team).• Daily System Checks on various OS platforms: Sun Solaris, Linux, HP-UX, Microsoft Windows.• Administration and support of several Network Management systems i.e. EMC Smarts, CA eHealth, HP OVO, Netcool, Monitor Master, InfoVista• Service Lookup (adding entries to the lookup table to ensure notifications for a specific system/s is sent to the relevant people/team and/or NMC, creating groups and contacts, removing/updating entries in the lookup table, attend to daily Service Lookup report and investigate why a system is showing up in the report and take the necessary action).• EMC (correcting dead paths, clear error count).• HP Server Automation (once the agent is installed then information and/or configuration regarding a system can be obtained easily).• HP Operations Orchestration (automate simple or complex tasks, automate day to day tasks that are time consuming).• BCP (assisted with documentation and testing of BCP documents for our team’s servers).• Hardware (assisting with and organizing for chassis, blade servers etc to be moved to new locations, organizing new IP’s and CI’s to be created, also arrange for DNS to be updated accordingly, following up with the relevant teams that everything gets completed i.e. cabling and EMC storage).• Backups (ensuring that for our new systems the Netbackup client is installed and the system is added to the backup schedule, ensuring all backups for our team’s servers completed successfully, following up with StorTech if there were any backup failures).• Change Control (following the change control process for any potential change that could affect the network). Show less

• 

  Paracon

  Feb 2009 - Nov 2010

  Support engineer

  Providing operational support within Vodacom's NMG ESM department:• HP Service Desk (first line of support for all calls/incidents/work orders etc that get logged to our team).• Daily System Checks on various OS platforms: Sun Solaris, Linux, HP-UX, Microsoft Windows.• Administration and support of several Network Management systems i.e. EMC Smarts, CA eHealth, HP OVO, Netcool, Monitor Master, InfoVista• Service Lookup (adding entries to the lookup table to ensure notifications for a specific system/s is sent to the relevant people/team and/or NMC, creating groups and contacts, removing/updating entries in the lookup table, attend to daily Service Lookup report and investigate why a system is showing up in the report and take the necessary action).• EMC (correcting dead paths, clear error count).• HP Server Automation (once the agent is installed then information and/or configuration regarding a system can be obtained easily).• HP Operations Orchestration (automate simple or complex tasks, automate day to day tasks that are time consuming).• BCP (assisted with documentation and testing of BCP documents for our team’s servers).• Hardware (assisting with and organizing for chassis, blade servers etc to be moved to new locations, organizing new IP’s and CI’s to be created, also arrange for DNS to be updated accordingly, following up with the relevant teams that everything gets completed i.e. cabling and EMC storage).• Backups (ensuring that for our new systems the Netbackup client is installed and the system is added to the backup schedule, ensuring all backups for our team’s servers completed successfully, following up with StorTech if there were any backup failures).• Change Control (following the change control process for any potential change that could affect the network). Show less

• 

  Dimension data

  Dec 2010 - Oct 2014

  Operations management engineer

  Providing operational support at various clients i.e. Vodacom, Sanlam, Pick ‘n Pay and as City of Cape Town:• ServiceNow (ensuring that all calls and incidents logged to me are completed).• Daily System Checks (Checking: log files, disk partition utilization, running processes, disk status, users logged in, date and time, cluster status, system diagnostic information, ensuring correct network settings are activated, ensuring backups have completed. Platform: Microsoft Windows). Ensuring that the Network Management/Monitoring applications are running correctly.• CA Spectrum (ensuring application is always available and running, discovering/updating/deleting network devices for monitoring purposes, ensuring network devices and their interfaces are being alarmed on and email notifications are being sent to the relevant people and ServiceNow for ticket logging, unmanaging/managing interfaces as per request, ensuring Global Collections are correct and up to date, ensuring Global Collections’ search filters are correct, alarm management, alarm creation, resolving bad polls, user administration, Service Dashboard).• CA eHealth (performing discoveries of new network elements, updating and deletion/retiring of elements using OneClick, creating groups, adding elements to specific groups, updating bandwidth statements, user administration, running reports for users, creating scheduled reports for users, assisting with keeping the bad polls list as low as possible, following up on customer’s systems that are reporting “No Data” and solving this issue, following up on any downtime for our systems which is reflecting in our daily report).• CA NetQoS/NFA (ensuring that devices have been discovered in NetQoS and that data is being collected for these devices, running reports, user administration).• Change Control (following the change control process for any potential change that could affect the network). Show less

• 

  Nexio south africa

  Nov 2014 - Jun 2022

  Providing operational and project support for CyberArk PAS (privileged account security) and Praesidio (account discovery and classification) within Vodacom’s Technology Security department:• Attending to all incidents logged in Remedy which have been assigned to our team’s workgroup• Review performance of PAM for previous 24 hours• Ensure that new servers detected by CMDB scan/discovery are onboarded into CyberArk PAS• Removing decommissioned servers from CyberArk PAS• Updating server information in CyberArk PAS if necessary• Perform user administration• Provide CyberArk PAS training to users and/or teams• Ensure scheduled password changes ran successfully• Ad-hoc checks to verify that reconciliation accounts are still active• Resolve issues with accounts where synchronization failed in the last 24 hours• Accounts where password has not been changed for 45 days need to be investigated and escalated if necessary• Provide required information for monthly KPI report• Providing information to the various teams (per technology area) on the health of the environment from a CyberArk PAS perspective• Troubleshoot and resolve all issues relating to servers and their accounts which are managed by CyberArk PAS• Facilitating installation of the Praesidio scan connectors (per OS type) on the various domains within the organisation• Initiating the Praesidio scans in the various domains and use the scan report data to troubleshoot and remediate issues• Creating, updating and storing of documentation (SOP’s, Governance etc.)• Working periodically with auditors to provide them with required information (SOX compliance etc.)• Reporting (compile and distribute various reports to support management)• Performing event management for the CyberArk PAS environment• CyberArk PAS and Praesidio project responsibilities Show less Operations Manager (Professional Services) within Vodacom's NMG OSS department:• Responsible for the following services provided to Vodacom: Call Centre Application Support (CCAS), Development and Portals, Element and Fault Management, EMC SAS (Service Assurance Suite), OSS Training Academy, Planning and Configuration Management.• Ensure ownership of all NMG OSS Professional Services escalations.• Update and refine all the NMG OSS processes and detailed documentation.• Manage monthly review reports (Executive Summary, Incident Statistics, Performance Management, Bill of Quantities, Risks and Issues).• Coordinate resource planning meetings to evaluate and review team structure.• Conduct service operations meetings with team members to review, prioritise and action tasks as well as highlight challenges.• Submission and ownership of Service Improvement Plan detailing all actions.• Staff coordination and control (ensure all staff leave is submitted correctly via ESS, update work calendar/register for staff, HR correspondence, assist staff with any queries they may have).• Staff development (performance contract discussions and documentation, training requirements).• Staff skills matrix report.• Recruitment (update job descriptions when necessary, assist with interview process when required).• Ensure company values and policies are communicated to staff and that the code of conduct is adhered to.• Financial management (overtime and standby claims made by staff). Show less Team Leader for Vodacom's NMG OSS Academy:• Selected individuals form part of the OSS Academy at Vodacom. It is my responsibility to run the Academy and to provide assistance and guidance to the trainees in order to prepare them for a potential job in the Vodacom environment.• An in-depth curriculum is developed based on Vodacom’s requirements.• On-the-job and/or official training will be arranged for the trainees. • I ensure that training/assessments/work which is set out in the curriculum is being completed according to timelines.• Regular sessions held with each trainee in order for them to provide me with any feedback and for me to assess their progress. Show less

  • PAM (Privileged Access Management) Specialist

    Dec 2016 - Jun 2022

  • Operations Manager

    Jun 2015 - Dec 2016

  • 2nd Line Support Engineer

    Apr 2015 - May 2015

  • Team Leader

    Nov 2014 - Mar 2015
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  Bolabet company limited

  Jun 2022 - now

  Head of technology