Experience

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  At&t

  Jan 1978 - Jan 1984

  Programmer / analyst
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  Strategic microsystems

  Jan 1984 - Jan 1995

  Project lead

  Hired as Project Manager for start-up company specializing in PC application development. Oversaw growth of development team from 3 to 15 developers. Responsible for client relations and managing all aspects of systems development for customers including AT&T, Childcraft, NJ Department of Environmental Protection, Volvo Cars of North America and Union County, New Jersey.

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  Datanomics

  Jan 1995 - Dec 2011

  Technical lead / developer

  Developed and Supported:* Home Sale/Rental Website (2011) – Dreamweaver, HTML, ASP, JavaScript, Microsoft Access* Tax Lien Investment Software (2003 – 2011) – Microsoft Access, VBA- Includes complex queries, VBA functions and subroutines, import/export modules for Excel data, Pivot Tables and Charts* Restaurant Reservation System (2008 – 2011) – Microsoft Access, VBA- Includes calendar view of reservations, email interface, import of website reservations, Excel and email data imports* Excel spreadsheets with formulas for calculating restaurant payroll, tracking expenses and reporting profitability* Excel graphs to assist restaurant owner/manager in profitability analysis* Tax Skills Inventory Database for PricewaterhouseCoopers (2006) – Microsoft Access, VBA* Technical Recruiting System (2003 – 2011) – migrated from a Word Document to Microsoft Access, VBA* Billing Information Management and Reporting System (2001 – 2011) – Microsoft Access, VBA* Project Tracking System (2001 – 2011) – Microsoft Access, VBAHands-on Technical Project Manager for:* IT Human Capital Management Tools – people3, A Gartner Company (1999 – 2001)- careerpower™ – Visual Studio, HTML, Active Server Pages (ASP), COM components, ActiveX DLLs, ActiveX Data Objects (ADO), Java, Crystal Reports 8.0, SQL Server 7.0 and Oracle 8i- IT Market Compensation Study – IIS 4.0, HTML, CSS, DHTML, JavaScript, Visual Basic, ASP, COM, ADO, ODBC, OLEDB, digital certificates, SSL and SQL Server 7* Tracking and Reporting Tools (1995 – 1998) - migrated from Excel to Microsoft Access. Clients included Dow Jones, Neuman Distributors and AT&T.* Custom Development Applications for AT&T (1995 – 1998) - Visual Basic, Microsoft Access Show less

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  Johnson & johnson

  Mar 2012 - Jan 2013

  Data analyst consultant

  Member of the Service Asset and Configuration Management (SACM) Team. Responsibilities:* Ensure data accuracy of master data in ServiceNow by performing weekly validation and reporting using Excel exports, vlookups and ServiceNow reports* Create and execute User Acceptance test scripts for ServiceNow enhancements and defects within HP Quality Center* Manage CMDB Data Model during and after transition of ITIL data from BMC Remedy to ServiceNow* Perform manual and bulk load updates of Support, Technical and Business Groups/Membership interfacing with Group managers as needed* Develop Microsoft Word Request Forms and Job Aids to streamline the Group/Membership update process* Enhance CI Class templates with data validation and macros to ensure data accuracy and completeness* Developed dashboard with pivot tables and charts to track Service Requests, Incidents and Change Requests assigned to SACM. Provide monthly dashboard updates.* Update ServiceNow System Tables, Choice Lists, Transform Maps and User Interface.* Monitor, research, assign and implement service tickets assigned to the SACM team to ensure swift and accurate resolution Show less

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  Celgene

  Mar 2013 - Jun 2015

  It configuration management coordinator / servicenow system administrator

  Member of IT Global Operational Services. Responsibilities include:. ServiceNow administrative support for the global user community. Interfacing with IT Managers and Business Partners with regard to ServiceNow issues. Management of ServiceNow releases via the SDLC application. Development of release stories based on user requirements. Interfacing with the off-shore configuration / development team. Testing and deployment of ServiceNow releases to production. Importing and maintaining CIs based on user requests Show less

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  Johnson & johnson

  Jul 2015 - Sept 2023

  • SRM Service Lead

    Dec 2017 - Sept 2023

  • Data Analyst - Configuration Management

    Jul 2015 - Dec 2017