Jose Chaves

Jose chaves

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location of Jose ChavesSan Miguelito, Panamá, Panama
Followers of Jose Chaves341 followers
  • Timeline

  • About me

    Technical Support Engineer I at Dell Technologies

  • Education

    • The panama preparatory school

      2007 - 2009
      High school computer science
    • Universidad tecnológica de panamá

      2010 - 2021
      Bachelor's degree computer software engineering
  • Experience

    • Copa airlines

      Oct 2012 - Mar 2013
      Asset manager

      + Managed and inventoried incoming and outgoing PC eqipment+ Handled ticket requests and Hardware asset inventory updates

    • Serra soluciones

      Feb 2015 - Jul 2015
      Software developer

      + Developed a full stack platform for product sales and customer location for productivity from scratch.+ Programmed web landing page and storefront.

    • Medcom panama

      Sept 2016 - Mar 2017
      Internship

      + Revised existing apps and re-engineered recruiting portal to a fresher look.

    • Panama jazz festival

      Aug 2017 - Jan 2018
      Webmaster

      + Developed and maintained Panama Jazz Festival's Web page on a Wordpress environment

    • Ntt data services

      Oct 2017 - Aug 2021

      + Overview and manage Team's work queue load+ Resolve Advanced problems that can be resolved remotely+ Creation and management of Exchange email accounts, Distribution Lists and other Outlook/Exchange related Issues+ Management for Skype Voice Services and troubleshooting+ Installation and general troubleshooting for Avaya Services+ Mac Support Professional+Developed Tools to aid my peers on their day to day tasks in HTML/JS/CSS, Powershell and Batch

      • Helpdesk Analyst

        Nov 2018 - Aug 2021
      • Helpdesk Senior Associate

        Oct 2017 - Nov 2018
    • Dell technologies

      Sept 2021 - Nov 2024

      + Provide first level support for Enterprise Level compute and networking systems for Latin America and the Caribbean+ Coordinate and dispatch On-Site services and part deployments+ Manage case creations and escalations with Second and third level support with Domain Engineers for high level cases+ Collaborate with peers from other teams to drive complex cases where multi-domain support is required.

      • Technical Support Engineer I

        Sept 2021 - Nov 2024
      • Technical Support Engineer

        Sept 2021 - Nov 2024
  • Licenses & Certifications

    • Apple certified support professional (acsp)

      Apple
      Sept 2020
    • Itil foundation level

      Ntt data services
      Jul 2020
    • Specialist - implementation engineer, poweredge version 2.0

      Dell technologies
      Jan 2023
      View certificate certificate
    • Associate - poweredge 2.0

      Dell technologies
      Jul 2022
    • Ccna: switching, routing, and wireless essentials

      Cisco
      Apr 2021
      View certificate certificate
    • Ccna: introduction to networks

      Cisco
      Nov 2020
      View certificate certificate
  • Volunteer Experience

    • Webmaster

      Issued by Danilo Perez Foundation on Aug 2017
      Danilo Perez FoundationAssociated with Jose Chaves
    • Translator

      Issued by Fundacion Danilo Perez on Jan 2015
      Fundacion Danilo PerezAssociated with Jose Chaves
    • Host

      Issued by Fundacion Danilo Perez on Jan 2016
      Fundacion Danilo PerezAssociated with Jose Chaves