Experience

• 

  Copa airlines

  Oct 2012 - Mar 2013

  Asset manager

  + Managed and inventoried incoming and outgoing PC eqipment+ Handled ticket requests and Hardware asset inventory updates

• 

  Serra soluciones

  Feb 2015 - Jul 2015

  Software developer

  + Developed a full stack platform for product sales and customer location for productivity from scratch.+ Programmed web landing page and storefront.

• 

  Medcom panama

  Sept 2016 - Mar 2017

  Internship

  + Revised existing apps and re-engineered recruiting portal to a fresher look.

• 

  Panama jazz festival

  Aug 2017 - Jan 2018

  Webmaster

  + Developed and maintained Panama Jazz Festival's Web page on a Wordpress environment

• 

  Ntt data services

  Oct 2017 - Aug 2021

  + Overview and manage Team's work queue load+ Resolve Advanced problems that can be resolved remotely+ Creation and management of Exchange email accounts, Distribution Lists and other Outlook/Exchange related Issues+ Management for Skype Voice Services and troubleshooting+ Installation and general troubleshooting for Avaya Services+ Mac Support Professional+Developed Tools to aid my peers on their day to day tasks in HTML/JS/CSS, Powershell and Batch

  • Helpdesk Analyst

    Nov 2018 - Aug 2021

  • Helpdesk Senior Associate

    Oct 2017 - Nov 2018
• 

  Dell technologies

  Sept 2021 - Nov 2024

  + Provide first level support for Enterprise Level compute and networking systems for Latin America and the Caribbean+ Coordinate and dispatch On-Site services and part deployments+ Manage case creations and escalations with Second and third level support with Domain Engineers for high level cases+ Collaborate with peers from other teams to drive complex cases where multi-domain support is required.

  • Technical Support Engineer I

    Sept 2021 - Nov 2024

  • Technical Support Engineer

    Sept 2021 - Nov 2024