Experience

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  Jfhm construction estimating services

  Oct 2017 - Jan 2018

  Photographer
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  Mfs engineers & surveyors

  Feb 2018 - Mar 2020

  Field technician

  • Delivered expert technical support encompassing server maintenance, computer troubleshooting, and proficient setup of electronic devices.Acted as a valuable liaison between Puerto Rico and US subsidiaries, ensuring seamless communication and coordination for systems technical support.• Displayed a strong focus on problem-solving and customer satisfaction, resolving complex technical issues promptly and effectively.• Provided solar systems maintenance & monitoring both residential and commercial clients (over 40). • Determined required resources for repair projects.• Served as an interim Office Administrator.• Delivered checks, tools & supplies in the field.• Request for proposals (RFPs), purchasing construction materials and office supplies.• Prepared and submitted inventory report on a monthly basis. Show less

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  National lumber & hadware

  Jan 2021 - Jan 2021

  Head of the electrical department

  • Optimized and maintained the Electric Department, streamlining operations to create a highly efficient and productive workplace. • Implemented an effective inventory management system, ensuring up-to-date records and minimizing excess storage of duplicate items, resulting in cost savings and improved inventory accuracy.• Organized Electrical Department, reorganized 10 aisles and cables in less than 45 days which resulted in more space available for merchandise.• Assisted customers in person and over the phone. Show less

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  Conduent

  Jan 2022 - Jan 2022

  Customer service associate

  Provided exceptional customer support for the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and other Food Assistance Programs. Demonstrated a commitment to customer satisfaction by delivering personalized assistance and fostering positive experiences for program beneficiaries.• Assisted up to 1.2K inbound calls per month.• Achieved top performer during my second month.• Successfully managed activation, and other inquiries, lost & stolen cards, and reported balances.• Escalate situations to management when needed. Show less

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  Margaritaville vacation club by wyndham - rio mar

  Jan 2022 - Jan 2023

  Sales representative

  Assisted customers in selecting the best vacation packages based on their preferences and availability.Provided personalized service to ensure memorable and satisfying experiences.• Drove continuous improvement and contributed to business growth through analytical insights.• Followed up survey leads to pitch trial program leading to up to five sales per month.• Provided a human approach and options for clients.• Became top sales performer by my third quarter.

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  Ag group llc

  Jan 2023 - Jan 2023

  Assistant electrician

  Assisted in the electrical aspects to build a tablet manufacturing equipment; inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. Repair and solve electrical problems in Amgen to maintain operations running.• Installed conduits and wiring, and proficiently repaired lights, electrical panels, and cables.• Skilled in reading electrical circuit diagrams, performing conduit installation, cable work, and ensuring safety compliance during power transfers.• Expertise in low voltage instrument installation, maintaining functionality and precision in electrical setups. Show less

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  Aeronet wireless broadband

  Oct 2023 - Dec 2023

  Electronics technician

  Demonstrated expertise as an Electronics Technician, specializing in electronic repairs.• Successfully assembled and configured Internet systems for both commercial and residential settings.• Provided versatile technical support, addressing and troubleshooting a wide range of electronic and internet-related needs within the company.

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  Infocision management corporation

  Jan 2024 - now

  Telecommunicator

  Initiate interactive conversations with customers, donors, and others, by phone to raise funds, sell products and services, and resolve customer service issues. Provide professional and pleasant customer experience as per client mandated contracts and expectations.• Assist different types of customers, especially the elderly, to assist with information data breach.• Acknowledge objections and attempt to overcome them.• Provide product and service features, upsell products, memberships services and donations.• Update relevant information to ensure records are accurate and complete• Comply with Employee Telephone Conduct Agreement and other policies, best practices, protocols / procedures.• Openly receive feedback for continued improvement. Show less